Council housing repairs

What to do if you have a leak in your home

What to do if you have a gas leak, total electrics failure or major water leak in your home. 

Gas - If you smell gas: 

  • open the doors and windows to get rid of the gas 
  • check to see if the gas has been left on unlit or if a pilot light has gone out If so, please turn the appliance off 
  • if this is not the case, there is probably a gas escape Turn the gas supply off at the meter and phone the National Grid Gas Emergency Service immediately on 0800 111 999. 
  • don’t turn any electrical switches on or off (this includes door bells). But you can use the telephone to call the National Grid Gas Emergency Service on the above number. Make sure you call from outside your home if using a mobile phone
  • don’t smoke, use matches or naked flames

 

Electric - If total failure: 

  • check whether other properties are affected. If yes, call your electricity supplier 
  • if not check the main fuse box 
  • check whether the trip switch has been activated 
  • you are unable to identify the problem phone our customer contact centre on 020 8547 5003 

 

Water - If a major leak: 

  • turn off the stop cock; this is usually located under the sink (but could be in the bathroom, hall or under the stairs) 
  • phone our customer contact centre on 020 8547 5003 We will need to know where the leak is 
  • think about if it could affect the electrical system? If you think it could, turn off the electrical installation at the main fuse box