Council housing repairs

Length of time a repair takes

We have target times for different types of orders. In most cases we keep to these targets, but will be flexible in some cases if you have particular needs.

Emergency orders

These repairs will be carried out within two hours:

  • serious flooding or leaks
  • making safe collapsed ceilings and floors
  • blocked flue to an open fire or boiler
  • stair-lift and ceiling track hoist breakdowns
  • major health and safety repairs to communal parts

Urgent orders

These repairs will be carried out within 24 hours:

  • total loss of water or electrical supply
  • total or partial loss of gas supply
  • blocked toilet, soil stacks and sewers
  • insecure windows and doors
  • unsafe electrical fitting
  • (between 1 October and 31 March) total or partial loss of heating and hot water. Where this cannot be done because there is a need to obtain parts, an alternative source of heating will be provided
  • lift breakdowns
  • minor health and safety repairs to communal parts

Routine orders

All other repairs will be carried out within one to 20 working days.