Council housing repairs

Your responsibilities

Your responsibilities in relation to housing repairs

You must:

  • allow us and our contractors access to your home so that we can carry out repairs, including access to carry out a repair to a neighbouring property. In cases where we need to gain access in an emergency we may need to force access to your home to carry out a repair
  • allow us and our contractors access to your home to carry out annual gas safety checks and any tests to electrical wiring and installations. Where we are not given access to carry out the annual gas service we will, where necessary, take legal action to enforce access or force entry and charge you the costs for doing so
  • take steps to ensure that any pipe work in your property does not freeze and make sure any appliances, for example washing machines, are properly connected. Any damage caused to your, or your neighbouring property, will be rectified and the cost recharged to you
  • notify us when a repair is needed
  • get our written permission before carrying out any improvements to your home, for example fitting a new kitchen or bathroom, fitting laminate flooring, installing a new light fitting, etc

Important things you must not do

There are works to your council home that you must not carry out yourself:
 
  • You must not carry out works to the electricity supply, wiring or fittings – this must be done by the Council’s main contractor.
  • You must not carry out works to your home’s gas supply (including disconnection and connection of gas cookers and fires) this must be done by our main contractor.
  • You must not carry out works to your home’s heating system – this must be done by our main contractor.
  • You must not tamper with your front entrance doors – they are fire safety doors.