Council housing repairs

Repairs for which the council are responsible

We are responsible for maintaining the fabric and structure of your home and any communal areas. These include: 

The structure 

  • the structure of the property for example walls, roofs, joists and beams


  • window frames, window catches and safety devices 
  • external doors and door frames 
  • treatment of damp (other than condensation), rot and woodworm

Window glazing 

  • glazing to communal areas (we may board up or use alternative materials) 
  • glazing to your home where the repair was caused by a defect 
  • or was a result of a crime (in this case we need a crime reference number – without this number you will be recharged) 

Water supply 

  • water and electricity supplies to your home and, where there is an existing gas supply, maintain it 
  • all council owned pipes and waste pipes

Sanitary appliances 

  • baths, basins, sinks, toilets, cisterns, kitchen cupboards and work surfaces (we will clear blockages - however you will be recharged if the cause of the blockage is attributed to you)

Gas appliances 

  • RBK owned and installed gas fittings and appliances such as central heating, water heaters, boilers and fitted fires 

Electrical installations 

  • RBK installed electrical wiring including sockets and switches.

Other internal and external fittings 

  • plaster work to walls and ceilings 
  • drains, gutters, down pipes, chimneys and flues 
  • communal areas such as pathways, estate roads, hallways, communal stairs and lighting, balconies and waste chutes 
  • lifts and fire equipment 
  • door entry equipment 
  • communal television aerials 
  • warden call systems 
  • fencing and gates to communal parts or gardens 
  • external decorations and decorations to communal parts