Tenants’ Repairs Service Standards
Due to the ongoing Coronavirus precautions and the additional pressure this has placed on Council resources, we regret to announce that we will only be able to book urgent repair jobs for the foreseeable future.
This will be for any issues that have caused total loss of heating or hot water, imminent danger to life or similarly urgent problems. If you have a non-urgent repair request, please do not report this until the Council has announced that services has returned to normal.
If you must report a non-urgent repair, via phone or online, this will be recorded but will not be investigated or booked until the public health situation improves.
This guide tells you how to report a repair and about the service you can expect from us. The guide is written with reference to ‘The Secure Tenants of Local Housing Authorities (Right to Repair) Regulations 1994’
It also tells you what repairs the council are responsible for and how long you can expect to wait before a repair is done. It sets out what repairs you are responsible for, and your responsibilities in reporting repairs and helping us to make sure they can get done.
Finally, this guide tells you what to do if things go wrong.
If you are a leaseholder please refer to the leaseholders’ handbook for details on your rights and responsibilities.