Helping rough sleepers

Rough sleeping is often the most visible sign of homelessness. It is the job of local services to help rough sleepers. 

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StreetLink and No Second Night Out

Working alongside StreetLink, the No Second Night Out (NSNO) project is currently running throughout London, including the Royal Borough of Kingston upon Thames. Committed to ensuring that no individual arriving on the streets will sleep out for a second night, NSNO focuses on helping those who find themselves rough sleeping on the streets for the first time.

Committed to ensuring that no individual arriving on the streets will sleep out for a second night, NSNO focuses on helping those who find themselves rough sleeping on the streets for the first time. If you are concerned about someone sleeping rough in Kingston, you can inform StreetLink through its website or by telephoning 0300 500 0914. StreetLink can help to connect a person to the local services and support available to them.

Help for rough sleepers in severe weather

Kingston Council has a non statutory severe weather emergency protocol (SWEP) to prevent the death of people sleeping rough during the winter. In line with guidance issued by the Mayor of London, the SWEP will be activated on the first night where the temperature is forecast to be zero or below in any London Borough area and the Greater London Authority (GLA) signifies that the trigger is met.

During a SWEP period, rough sleepers can be provided with accommodation at the Winter Night Shelter run by Kingston Churches Action on Homelessness (KCAH) which provides 30 bed spaces for male and female rough sleepers.

When the Winter Night Shelter is full the council will provide B&B accommodation until the weather changes. It operates outside the usual eligibility and entitlement frameworks that govern access to housing and applies to all those who may otherwise be excluded from services.

There is also a rough sleeper outreach service for Kingston run by SPEAR, a local homelessness charity, who will refer rough sleepers to the Winter Night Shelter or the council when the Night Shelter is full. However, anyone can refer a rough sleeper to the council, including rough sleepers themselves.

Anyone who is referred to the council under SWEP, will be assessed for any short or longer term housing support that they may need or be able to access across a number of partner agencies. They will also be provided with advice and information relevant to their individual circumstances.

If SWEP is activated during a weekend or public holiday and the Winter Night Shelter is full the RBK’s Out of Hour Service can be contacted in order that emergency accommodation can be arranged on behalf of the Housing Options Service, if required.

Housing Options Service

  • Telepehone: 020 8547 5003
  • Email: [email protected]
  • Opening Hours: Monday to Friday 9am to 5pm

Out of Hours Service                 

  • Telephone: 020 8770 5000