Social care and assessments

Am I Eligible for care services?

Care and support eligibility

The Care Act 2014 eligibility criteria helps us to determine if someone is entitled to care or support services provided by or on behalf of the council. The criteria is used by all councils. If you are not eligible to receive support from the council, we can still provide information and signposting to other local support services, and ways that you might find funding to pay for them.

What are the eligibility criteria?

For a person to be eligible for care and support provided by the council they must meet all of the following criteria:

  • Their needs must be due to a physical or mental impairment or illness - these include sensory, learning or cognitive disabilities or illnesses, brain injuries or an illness arising from substance misuse.
  • Their needs must affect their ability to achieve two or more specified outcomes listed below.
  • Their wellbeing would be, or will likely to be, significantly impacted if they do not achieve the specified outcomes listed below.

Achieving specified outcomes

An assessor will look at whether the person’s needs affect their ability to achieve two or more of the following outcomes. They will also look at the level of assistance a person needs, if any, to achieve them.

  • Managing and maintaining nutrition.
  • Maintaining personal hygiene.
  • Managing toilet needs.
  • Being appropriately clothed.
  • Being able to make use of the adult’s home safely.
  • Maintaining a habitable home environment.
  • Developing and maintaining family or other personal relationships.
  • Accessing and engaging in work, training, education or volunteering.
  • Making use of necessary facilities or services in the local community including public transport and recreational facilities or services.
  • Carrying out any caring responsibilities the adult has for a child.

Review of a person's wellbeing

If two or more of the specified outcomes listed above are not being met, the assessor will look at the effect this has on the person’s wellbeing.

When looking at a person’s wellbeing the assessor will also discuss what is important to them and what they would like to achieve.

Wellbeing criteria include:

  • Personal dignity.
  • Physical and mental health and emotional wellbeing.
  • Protection from abuse and neglect.
  • Control by the individual over day-to-day life.
  • Participation in work, education, training or recreation.
  • Social and economic wellbeing.
  • Domestic, family and personal relationships.
  • Suitability of living accommodation.
  • A person’s contribution to society.

How do I find out if I am eligible?

You can use our online contact form to book an assessment with us - when we can talk about your care and support needs.

The form gathers all the details we need. Where we ask why you are contacting us, please explain that it is to request an assessment. We will then get in touch to arrange a time for the assessment.

Alternatively you can contact us by phone on 0208 547 5005