Support in your home and home care agencies

As we get older it can become more difficult to complete some day to tasks. This can also be the case if a person has a physical disability or mental health problem.

Ideally everyone wants to carry on being independent, whilst staying safe at the same time, and it is worth looking at some of the other pages in this section for ideas on how you might do this. Staying as independent as possible for as long as possible is good for us, both physically and mentally. Check out the following pages for ideas and advice:

  • Regaining your independence
  • Help with walking and mobility
  • Equipment to help at home
  • Gadgets to help you stay safe

However, sometimes we have to accept that we are going to have to have someone else to assist us, partly or in full, with certain vital day to day tasks.

It may be that you have family and friends who can help, or that you can pay someone you know to provide the support which you need.

Home care agencies

Home care agencies will provide trained care workers or, when required, nurses who can come to your home to assist with tasks such as:

  • shopping, cleaning, laundry, ironing
  • personal care such as washing, bathing, dressing, going to the toilet and managing any problems with incontinence
  • meal preparation
  • taking medication
  • treating ongoing health problems which require specialist nursing input (including receiving injections, changing dressings and bandages)
  • going out in the local community

Depending on your needs and your financial situation you can choose to have a care worker visit you once or twice per week, or one or more times per day, or you can arrange for someone to be with you 24 hours a day.

Choosing a home care agency: using the Care Quality Commission

Home care agencies are run by a variety of organisations, including private firms, charities, and voluntary sector organisations and local councils. They are registered and regulated in England by the Care Quality Commission (CQC). The CQC visits them regularly and writes a report about the agency. This report will tell you what the agency does well, and about any areas where they need to improve their standards.

Agencies charge different amounts depending on the type of care required. Personal care and nursing care is sometimes more expensive because the carers require additional training.

Some agencies will offer specialist support for people with particular needs, for example, people with learning disabilities, people with dementia or mental health problems, or people with brain injuries.

You can search for home care agencies in your area, to see what types of support they offer, and to see if they have an up-to-date and good inspection report 

Find out about the standard of care you should expect in your home.

Support from us

If you qualify for support from us, we can help you to arrange support in your home or you could use your personal budget to have a direct payment and arrange your support yourself. If you think you might need some support you can contact us and ask for an assessment of your needs.

Whether or not you want to approach us you may need to pay towards the cost of your care - go to our paying for support section for more information on the options available to you.

National information

The following provide independent advice on all aspects of arranging support in your home: