What is commissioning?

For us commissioning means:

  • achieving the right outcomes by deciding what service is needed and how it should be delivered
  • and ensuring the best provider delivers it – that could be private or third sector organisation, another public body or a shared service with another council

Therefore, where we have traditionally provided a service ourselves, we won't necessarily continue to do so. However, nor will we outsource that service as a matter of policy. The decision will be made based on which provider we believe will achieve the right outcome and deliver the best service.


Our approach to commissioning is set out in Destination Kingston – our medium-term service and financial plan.