Strategies and policies (building control)

Customer Care Policy

We are dedicated to providing the highest quality of service to our customers, residents and visitors. We aim to provide this in an efficient and fair manner and will listen to our customers’ views on how to develop the service. 

To help achieve this we are committed to: 

Equal opportunities

Our service will be based on fairness and openness. No one will receive less favourable treatment because of their race, nationality, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, age or disability. 

Plain English

By providing clear advice in everyday language that people can easily understand.

Feedback

Your feedback from the plan checking and site inspection questionnaires, as well as through email contact, will be looked at as we develop and improve our services. 

Conciliation

If there is a technical dispute that can’t be resolved locally, we may use the London District Surveyors Association (LDSA) Conciliation Procedure. 

Complaints

If you are not satisfied with our service, please use our online form to contact us.