Customer Care Policy
We are dedicated to providing the highest quality of service to our customers, residents and visitors. We aim to provide this in an efficient and fair manner and will listen to our customers’ views on how to develop the service.
To help achieve this we are committed to:
Our service will be based on fairness and openness. No one will receive less favourable treatment because of their race, nationality, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, age or disability.
By providing clear advice in everyday language that people can easily understand.
Your feedback from the plan checking and site inspection questionnaires, as well as through email contact, will be looked at as we develop and improve our services.
If there is a technical dispute that can’t be resolved locally, we may use the London District Surveyors Association (LDSA) Conciliation Procedure.
ComplaintsIf you are not satisfied with our service, please use our online form to contact us.