Advice to consumers and businesses
The Trading Standards service ensures that trade is carried out fairly, honestly and safely in Kingston, and that businesses comply with the UK and European laws that apply to them. Trading Standards enforces consumer laws that cover fair trading safety scams rogue trading and weights and measures.
Make a consumer complaint / seeking business advice
Free, confidential and impartial advice on consumer issues in Kingston is provided by the Citizens Advice consumer service, telephone 0808 223 1133 where you can find a wide range of information and advice. Text Relay Users Dial 18001 followed by Citizens Advice consumer helpline number 0808 223 1133.
Details of all consumer enquiries, dealt with by the Citizens Advice consumer helpline, are made available to Trading Standards. This information is reviewed and risk assessed to enable us to target the use of our resources in the most effective way. Trading standards have a range of enforcement tools and actions available to them including warnings, cautions and prosecutions depending on the facts and evidence of each individual case. However in some cases no further action is taken and the information is noted for information and intelligence only.
An Officer will only contact you if further information is required.
It is important that all complaints are referred to the Citizens Advice consumer service as they maintain a national database of complaints that provides an invaluable source of information and intelligence to the trading standards community.
Further advice and guidance can be found on the Chartered Trading Standards Institute website.
Prefer to remain anonymous?
You can report consumer crime anonymously via the London Trading Standards website.
Royal Borough of Kingston upon Thames
Tel: 020 8547 5002 - choose Option 4 for Trading Standards
Email: [email protected]