Funerals, cremations and cemeteries

Changes to service delivery

Updated 24 March 2020

we will be implementing the following safeguarding provisions to reduce the risk of cross infection as far as is reasonably practicable: 

  • Our office is only open for death registrations 

  • The service administration office (located at Kingston Cemetery) will be closed

  • The use of electronic forms is encouraged as much as possible. 

  • If using paper forms  they should be dropped off by posting through letterboxes rather than taken into the office.

  • Forms won’t be signed for, so funeral directors are encouraged to confirm by phone or email that the forms have been delivered and check they have been received.

  • The crematorium waiting room will be closed we request that you encouraging mourners to stay in their cars and not enter the chapel until asked to do so by the chapel attendant or funeral director. 

  • As per the governments guidance on social distancing hand shakes with ministers, celebrants, funeral directors, mourners etc is discouraged 

  • chapel doors will be opened and closed by chapel attendant or funeral director preferably by a gloved hand.

Changes during the services 

  • We are be restricting attendees to at cremation and burial services to a maximum of 10 persons

  • We are stopping witnessed scattering and burial of cremated remains. We will honour existing bookings should the bereaved wish to proceed but will be exercising strict social distancing

  • Service books will be removed as It is difficult to clean each service book between services you will need to provide service sheets for your funeral services. Please ensure mourners take the service sheets with them as they leave the chapel and if not wanted place them in the waste bins outside the chapel. 

  • Based on the governments social distancing guidance we are encouraging mourners to wave or blow a kiss and discouraging mourners from touching the coffin as they leave the chapel for the time being. 

  • The number of people allowed to witness the charging of a coffin into the cremator will be restricted to six mourners.

  • Please ask mourners not to congregate for a protracted period following a funeral service.

  • Cremated Remains will be removed by the funeral director from the crematorium by appointment. Please ensure that the ‘remove by Applicant’ option is not selected on the Form 1 and ‘prelim’ forms and that Applicants are advised not to attend the office for personal collection into their care.


Further advice is available on The Government website.

Whilst some of these changes may feel disruptive we feel they are the right things to do in line with Gov.UK guidelines, proposed changes to legislation and joint industry guidance to provide a safe environment for our residents, clients and our frontline key skill colleagues.