Register a death

Register a death - when and how?

In response to the Coronavirus (Covid-19) pandemic and following advice from Government, our offices remain closed to the public. We are currently working hard to make our offices safe for members of the public and our staff. As soon as this is complete, we will update our website with instructions on how to register a birth. All non-essential face to face registration and ceremonial services remain suspended. We are sorry for the disappointment and inconvenience this will cause and rebooking information will be displayed here as soon as it is available.  The safety of our customers, community and staff is our first priority, and our principal focus is to ensure we are able to continue the essential work of registering deaths during the crisis. 

Registering a death during the Coronavirus pandemic:

The provisions of the Coronavirus Act 2020 have now been commenced by regulation. From Monday 30 March 2020 and for the duration of the pandemic period, deaths will be registered by telephone appointment.

There is no requirement for relatives to collect the Medical Certificate of Cause of Death from the hospital, care home or GP. A scan of the signed certificate can be sent to the registrar directly to [email protected]

The green certificate for burial or cremation will be transmitted electronically to the Funeral Director, crematorium or cemetery office.

There is no requirement for customers to attend our office in person. The office is now closed to the public.

We will contact you once the Medical Cause of Death Certificate has been received. We will agree an appointment time for a Registrar to contact you to register the death by phone.

If you need further help or information, please email us at [email protected] or call us on (020) 8547 4600.

Deaths in Kingston upon Thames

If the death took place in the Royal Borough of Kingston upon Thames, it has to be registered at Kingston Register Office. Telephone appointments are available Monday to Friday between 9am and 3.30pm.

You are legally required to register a death within five days. The death must be registered with the register office in the borough where the death took place.

If there is an investigation into the death, with the Coroner involved, the death may be registered outside of the five days. If the investigation leads to an inquest then the registration will take place once the inquest has been held. The Coroner will contact the family to let them know when they are able to obtain death certificates from the register office.

Deaths outside Kingston upon Thames

If the death took place outside of Kingston upon Thames, a declaration can be completed and sent to the register office for that area. You will not be issued with a death certificate or burial or cremation certificate at the declaration. Your documents will be posted to you after the registration has been completed by that office. Please contact the receiving office to ask how payments can be made for certificates. 

Who can register a death

Qualified informants can register a death. A qualified informant can be:

  • A relative
  • A person who was present at the death
  • The occupier of the premises where the death occurred. The informant must either be the Senior Resident Officer or Matron of the establishment where the death occurred
  • The person arranging the funeral (not the funeral director). A person arranging the funeral should only register a death if there are no relatives available
  • If the informant does not speak or understand English, they need to have  someone who can translate for them with them when they register.
  • The Funeral Director (under the provisions of the Coronavirus Act 2020).

What Kingston Register Office will need

  • Medical certificate of cause of death - issued by the certifying Doctor.
  • Coroner’s post mortem form - issued from the Coroner.

If available, please have the following to refer to in relation to the deceased:

  • Passports or birth certificates
  • Marriage or civil partnership certificates (if applicable)

Information you will need to know

Details of the deceased:

  • Date and place of death
  • First name, middle names (if applicable), and surname
  • Any other names the deceased was otherwise or previously known by
  • Maiden name (if applicable)
  • Date and place of birth
  • Occupation and whether retired or not
  • Address

Details of the spouse/civil partner of deceased:

  • First name, middle names (if applicable), and surname
  • If deceased or not
  • Occupation
  • If retired or not
  • Date of birth

Documents we will issue

  • Green certificate for burial or cremation - separate procedures apply where the death has been referred to the Coroner

  • Unique number to access the Tell Us Once service

  • Death certificate 

Cost of registering a death

There is no charge to register a death with Kingston Register Office. Certificates cost £11 each, and to preserve our stocks during the current emergency situation, we will be limiting the number of certificates issued for each registration to 5 copies.  If you would like a copy of a death certificate after the death has been registered, this can be done at any time, please visit our ordering a copy of certifcate page.