Education Welfare Service


With the safety of the children performing or in employment being paramount, to prevent the spread of Covid 19 and to adhere to the Government ‘Social Distancing’ guidance and avoiding all non essential travel, Kingston Council are putting a hold on the issuing of Licenses for Children in Entertainment , Work Permits and Chaperone Applications until further notice.  

Education Welfare Service 

The Education Welfare Service works with children and their families to help ensure that all children of statutory school age receive an education which is through regular school attendance or otherwise (elective home education or attending alternative provision).

Referrals to the service are handled by the Single Point of Access (SPA). Call 020 8547 5008 or make the referral online.

About us

The Education Welfare Service has the statutory responsibility for monitoring the attendance of all pupils who attend schools within the Royal Borough of Kingston Upon Thames. We provide a range of services to support pupils, parents/carers and schools to promote regular school attendance within thin the Royal Borough of Kingston Upon Thames.

All schools receive the support of an allocated officer. A range of indicators that reflect the needs of each school determines the identified allocation of time available from the service. The aim of the service is to identify personal and/or social issues that may affect the attendance, progress, and well being of children and young people.

The service works alongside schools and a variety of agencies to support families to overcome such difficulties to ensure children and young people are able to access their education provision.

Our services

  • Regular meetings with key school staff to agree referrals and intervention for pupils whose absences from school are causing concern.
  • Advice, contact and support to parents and pupils regarding education matters.
  • Regular register checks.
  • Provide in-service training, advice and guidance to school staff on issues impacting on individual pupil’s attendance and behaviour, including school policies.
  • Liaison with neighbouring authorities in order to secure appropriate support services for improving pupil’s attendance and personal welfare.
  • Contribute to the multi-agency forums in supporting children and families.
  • Provide in-service training, advice and guidance for school staff on child protection and child safeguarding matters.
  • Undertake appropriate prosecutions and implement new legislative measures under the advice of the legal services.
  • Monitoring and evaluating of education otherwise than at school.
  • Specialist support for travellers and asylum seekers.
  • Monitoring of children who are looked after by the Local Authority.
  • Licensing related to child employment and children in entertainment.
  • Issuing Chaperone Licenses.
  • Management of Elective Home Education process.
  • Responsibility for discharging LA duty in regard to children missing from education.

Service entitlement

Every school has a named attached Education Welfare Officer (EWO). A range of indicators determines the allocation of time from the service, to each particular school.

These are:

  • numbers of referrals to the service,
  • number of free school meals,
  • number on roll,
  • attendance statistics,
  • exclusions; and
  • numbers on the special educational needs (SEN) register.

Statutory duties

The Education Welfare Service fulfils the statutory legal functions invested in the local authority that relate to school attendance, instigating legal proceedings against parents who have failed in their duty to ensure their children’s regular attendance, applications for education supervision orders (ESOs); issuing school attendance orders, track children missing education child employment and children in entertainment.

Quality of service and evaluation

In establishing criteria to determine the successful intervention of the service, the following indicators will normally be taken to monitor the effective involvement of the Education Welfare Service:

  • Improvements in pupils’ individual attendance figures.
  • Overall reductions in schools’ absence, including persistent absence.
  • Compliance with the borough’s customer care standards.
  • The EWS operates with the Council’s complaints procedures

Any complaint relating to the EWS should initially be directed to the team manager (address below). This service operates within the framework of the borough’s Complaints Procedure.