Find your Tenancy Services Officer

What a tenancy services officer does, who your local tenancy services officer is and how to contact them.

What a tenancy services officer does

We have a tenancy services officer who:

• help council tenants understand what's expected of them as a tenant
• talk to tenants at their pre-tenancy assessments and six weekly new tenant visits about what to expect from the council
• make sure council properties are looked after and maintained
• make sure tenants can get the right support if they have learning difficulties or physical or mental health issues
• signpost tenants to services so that they can get support if they are in debt and cost of living support
• take enforcement action against tenants involved in anti-social behaviour or in breach of their tenancy conditions
• work with other services such as the police, social services and other statutory and non-statutory services to make sure tenants are safe and supported
• work with tenants to set up a tenants and residents association and apply for funding for projects to improve their community

How to contact your tenancy services officer

Kingston tenancy services officer is here to support you in managing and maintaining your home.

There are a number of ways you can contact us by:

• visiting the housing section of our website
• email (for housing officers) name.surname@kingston.gov.uk
• email (for the team) at tenancyservices@kingston.gov.uk
• phone, for any repairs call the customer contact number on 0208 547 5000

If you are unable to identify your tenancy services officer via the street/estate names you can email tenancyservices@kingston.gov.uk

(Tenancy services officers have individual work mobile numbers which we can provide upon request

In-person

Meet your tenancy services officer in person, with no appointment needed, to get advice and support about your housing and tenancy with Kingston Council.