Self-isolation payment (Test and Trace)

Test and Trace support payments and other help

Who can apply?

You might be able to get a payment of £500 if you’ve been told to self-isolate by NHS Test and Trace, or you’re the parent or guardian of a child who has been told to self-isolate.

If you’re eligible for either the Test and Trace Support Payment or a discretionary payment, you’ll receive the £500 payment in addition to any benefits and Statutory Sick Pay that you receive currently.

 

If you don’t qualify for the Test and Trace grant, but have been told to isolate by NHS Test and Trace to self isolate, other help may be available. See below for further details.

If you've been told to self isolate

If you’ve been told to self-isolate by NHS Test and Trace because you’ve tested positive for coronavirus (COVID-19) or been identified as a close contact of someone who has tested positive, you’re legally required to do so. 

To support you during self-isolation, you could be eligible for a £500 Test and Trace Support Payment if you live in England and meet all the following criteria:

If you are worried that you do not meet the eligibility criteria below, but need support to isolate, please contact the Kingston Stronger Together (KST) Hub on 0208 5475000 or complete a support form . The KST Hub are able to issue daily ‘Stay Home Support’ supermarket vouchers, as well as offer practical and emotional support.

  • live in England

  • you’ve been told to stay at home and self-isolate by NHS Test and Trace or the NHS COVID-19 app, either because you’ve tested positive for COVID-19 or have recently been in close contact with someone who has tested positive; AND

  • you’ve responded to messages from NHS Test and Trace and have provided any legally required information AND

  • you’re employed or self-employed; AND

  • you’re unable to work from home and will lose income as a result of self-isolating; AND

  • you’re currently receiving or are the partner of someone in the same household who is receiving, at least one of the following benefits:

    • Universal Credit

    • Working Tax Credit

    • income-based Employment and Support Allowance

    • income-based Jobseeker’s Allowance

    • Income Support

    • Housing Benefit

    • Pension Credit

If you’re not on one of these benefits, you could be eligible for a £500 discretionary payment if all the following apply:

  • you meet all the other criteria listed above; AND
  • you’re on a low income AND
  • you will face financial hardship as a result of self-isolating

If you’re eligible for either the Test and Trace Support Payment or a discretionary payment, you will receive the £500 payment in addition to any benefits and Statutory Sick Pay that you receive currently .

 

If you don’t meet the criteria above but need help, please contact the Kingston Stronger Together (KST) Hub on 0208 5475000 or complete a support form . The KST Hub are able to issue daily ‘Stay Home Support’ supermarket vouchers, as well as offer practical and emotional support.

If you’re the the parent or guardian of a child who’s been told to self-isolate

If you’re not legally required to self-isolate, but you are the parent or guardian of a child who has been told to self-isolate, you could be eligible for a £500 Test and Trace Support Payment or discretionary payment if all the following apply:

  • you’re the parent or guardian of a child in your household who is self-isolating, and you need to take time off work to care for them
  • your child is aged 15 or under, or aged 25 or under with an Education, Health and Care (EHC) Plan, normally attends an education or childcare setting, and has been told to self-isolate by NHS Test and Trace or by their education or childcare setting
  • you’re unable to work from home and will lose income because you have to care for your child while they are self-isolating
  • you meet all the other eligibility criteria for a Test and Trace Support Payment or discretionary payment

 

If you are a parent or carer of a child but don’t meet the criteria above but need help, please contact the Kingston Stronger Together (KST) Hub on 0208 5475000 or complete a support form . The KST Hub are able to issue daily ‘Stay Home Support’ supermarket vouchers, as well as offer practical and emotional support.

How to apply

If you think you meet the eligibility criteria for either the Test and Trace Support Payment or a discretionary payment, you will need to make an online application .

You’ll need to submit the following as supporting evidence:For the application, you will need to provide the following:

  • an NHS Test and Trace Account ID, sometimes referred to as a CTAS number. If you test positive for COVID-19, or are told to self-isolate by contact tracers, you will be provided with an NHS Test and Trace Account ID

  • proof that you receive of one of the qualifying benefits

  • a bank statement

  • proof of employment or, if you’re self-employed, evidence of self-assessment returns, trading income and proof that your business delivers services that cannot be undertaken without social contact

If the NHS COVID-19 app has told you to self-isolate because you’ve been in close contact with someone who has tested positive for COVID-19, you will need to follow some additional steps to request your NHS Test and Trace Account ID.    

 You can claim up to 42 days after the first day of your self-isolation period.

Apply for a Test and Trace Support Payment

Tax and the Test and Trace Support Payment scheme

Payments made under the Test and Trace Support Payment scheme are subject to income tax, if you’re a taxpayer, but they are not subject to National Insurance contributions. If you’re employed, HMRC will automatically recover the tax from your pay with a change to your tax code.

Self-employed recipients will need to report the payment on their 2020 to 2021 Self Assessment tax return.

If you need assistance with your online Test and Trace Support payment application please call 020 8547 5001 and select the ‘Housing Benefits’ option.

Last Modified: 03/06/2021 10:30:20