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Welcome to your brand new Council website for the Royal Borough of Kingston upon Thames.
Insurance
Find out about our insurance cover for our assets and for potential legal liabilities as a local authority and how to make an insurance claim against the Council.
Insurance
We arrange appropriate insurance cover for our assets and for potential legal liabilities as a local authority, including community and voluntary aided schools. This is achieved by a combination of external insurance cover and an internal insurance fund.
Our main external insurer is Protector Insurance. Protector Insurance is very experienced in dealing with local authorities and their insurance policies.
We also employ the service of an insurance broker for independent advice on insurance matters.
Contact us
Claims portal information
If you are a third party solicitor enquiring about a portal ID, please use C00623.
Council insurance
For more information, or any enquiries regarding our insurance:
Phone: 020 8770 5353
Email: insurance@kingston.gov.uk
Leasehold buildings insurance
If you are a right-to-buy leaseholder and would like a copy of your policy documentation, you can:
As of 1 April 2025, Sedgwick no longer deals with building insurance claims for Leasehold properties within the London Borough of Kingston upon Thames.
To register the claim, please contact your insurer Protector, by calling 0161 274 9077 or email your claim to claims@protectorinsurance.co.uk. You will need to quote policy number 3132791.
If there are any issues with your claim, please contact us:
Phone: 020 8770 5353
Email: insurance@kingston.gov.uk
Contents insurance for tenants and leaseholders and how to apply
Complete the Home Contents Application form and return to:
Tenants and Leaseholders Home Contents Insurance Scheme
Finance Operations
Guildhall 2
Kingston Upon Thames
KT1 1EU
For us to accept your application you cannot be in arrears. To make sure that you are always covered you must keep up to date with your payments. We can cancel the policy if your premium payments fall into arrears and you will not be able to make a claim unless your payments are up to date.
If you have an enquiry regarding this cover or claims contact us on:
Tel: 020 8547 5413
Email: dataservices.housingteam@kingston.gov.uk