Support and advice for residents

This page provides useful links to council support and advice services for residents.

You can find more information and support on the main COVID-19 page.

Financial support for those self-isolating

The Government has announced financial support for those on low incomes and in receipt of benefits who cannot work from home if they are required to self isolate. You can find out more information here

Care Needs and provision

If you are being cared for, or you are providing care in a personal or professional capacity and need information, see the latest updates, guidance and support on responding to COVID-19.

Claiming child benefit

Even though General Register Offices remain closed for now, parents of new-borns will still be able to claim child benefit. Parents can still claim without having to register their child's birth first to ensure that they do not miss out.

Find out how to claim child benefit.

Council tax support

We want to do all that we can to support our residents who may be struggling to pay their bills at this time. 

If you're on a low income, you may qualify for our council tax reduction scheme by using our online benefits calculator and claim form. You can find more information on our Council Tax support page.

Crime and anti social behaviour

If you have been a victim of crime or antisocial behaviour during this time, please visit our COVID-19 crime and antisocial behaviour pages for signposts to advice and guidance.

Groups with specific needs

For advice and guidance for groups with specific needs, such as older residents and those with learning disabilities, view our support for groups with specific needs page.

Overseas travel advice during the pandemic

Find out the latest government advice on travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings.

Food information

Find up-to-date information about local and national food delivery options on the Connected Kingston website.

Fraud and scams

Unfortunately there has been an increase in fraudsters operating across the country during the pandemic.  For the latest advice on how to avoid scams visit our Fraud and Scams page.

Funerals and bereavement

Losing a loved one is always distressing and the pandemic has borough new challenges and difficulties for those left behind. For help with registering a death, planning a funeral or accessing bereavement support please see our bereavement page.

Parking Services

For up to date information on parking services, view our parking services page.

Parks and open spaces

For up to date information on our green spaces view our parks page.


If you need help collecting prescriptions, please let us know by completing our customer support from, or, if you are unable to do this, by calling us on 020 8547 5000 

Staying healthy and connected

For advice and tips on staying physically and mentally healthy whilst at home, visit the Connected Kingston website.

Waste and recycling

Visit our waste and recycling page for the latest information, including about Villiers Road Household Reuse and Recycling Centre.

Renters and homeowners

If you are worried about paying your rent or mortgage, or for any other questions related to housing, go to

Last Modified: 22/07/2021 13:21:51