Support and advice for residents
This page provides useful links to council support and advice services for residents.
You can find more information and support on the main COVID-19 page.
Financial support for those self-isolating
The Government has announced financial support for those on low incomes and in receipt of benefits who cannot work from home if they are required to self isolate. You can find out more information here.
Care Needs and provision
If you are being cared for, or you are providing care in a personal or professional capacity and need information, see the latest updates, guidance and support on responding to COVID-19.
Claiming child benefit
Even though General Register Offices remain closed for now, parents of new-borns will still be able to claim child benefit. Parents can still claim without having to register their child's birth first to ensure that they do not miss out.
Council tax support
We want to do all that we can to support our residents who may be struggling to pay their bills at this time.
If you're on a low income, you may qualify for our council tax reduction scheme by using our online benefits calculator and claim form. You can find more information on our Council Tax support page.
Crime and anti social behaviour
If you have been a victim of crime or antisocial behaviour during this time, please visit our COVID-19 crime and antisocial behaviour pages for signposts to advice and guidance.
Groups with specific needs
For advice and guidance for groups with specific needs, such as older residents and those with learning disabilities, view our support for groups with specific needs page.
Advice for migrants
Overseas visitors to England, including anyone living in the UK without permission, will not be charged for:
- testing for COVID-19 (even if the test shows they do not have COVID-19)
- treatment for COVID-19, including for a related problem called multisystem inflammatory syndrome that affects some children
- vaccination against COVID-19
No immigration checks are needed for overseas visitors if they are only tested, treated or vaccinated for COVID-19.
Overseas travel advice during the pandemic
Find out the latest government advice on travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings. It is currently illegal to travel abroad from the UK for holidays.
Find up-to-date information about local and national food delivery options on the Connected Kingston website.
Fraud and scams
Unfortunately there has been an increase in fraudsters operating across the country during the pandemic. For the latest advice on how to avoid scams visit our Fraud and Scams page.
Funerals and bereavement
Losing a loved one is always distressing and the pandemic has borough new challenges and difficulties for those left behind. For help with registering a death, planning a funeral or accessing bereavement support please see our bereavement page.
Vehicle owners will be granted a 6-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities.
For up to date information on parking services, view our parking services page.
Parks and open spaces
For up to date information on our green spaces view our parks page.
If you need help collecting prescriptions, please let us know by completing our customer support from, or, if you are unable to do this, by calling us on 020 8547 5000
Staying healthy and connected
For advice and tips on staying physically and mentally healthy whilst at home, view our 'Staying Healthy and Connected' pages.
Waste and recycling
Villiers Road Household Reuse and Recycling Centre has now reopened for essential visits only. Anyone needing to visit must book an appointment to aid social distancing and keep our community safe. Visit our waste and recycling page for more information.
Renters and homeowners
If you are worried about paying your rent or mortgage, or for any other questions related to housing, go to www.kingston.gov.uk/housing.