Service closures and disruptions

This page outlines current changes to council services and closures to council buildings during the COVID-19 pandemic. 

You can find more information and support on the main COVID-19 page.

You can also check closures of other local services on Connected Kingston's COVID-19 pages

Council buildings

Guildhall 1 and 2 are currently closed to visitors to help prevent the spread of COVID-19.

You can still contact services by telephone:

General enquiries - 020 8547 5000
Housing (Homelessness) - 020 8547 5003
Adult Social Care - 0208 547 5005
Achieving for Children- 020 8547 5008

Job Centre Plus

Clients can now access JCP services at Guildhall 2. A security guard will be on hand in reception to direct any JCP visitors. 

Please note that JCP is open to the public from 10am until 2pm, Monday to Saturday.

  • Enquiries - 020 8914 7001
  • Universal Credit - 0800 328 5644

Leisure centres and heritage

  • Tolworth Recreation Centre, the Malden Centre and Weir Archer Athletics and Fitness Centre are closed until further notice. The athletics track will remain open for pre-arranged and agreed use by the athletics clubs who are providing sessions for U18s and disabled athletes.
  • Kingston Adult Education classes restart on Monday 11 January 2021. Learners can apply for courses here.

The following leisure centres and heritage sites remain closed until further notice:

  • Kingfisher Leisure Centre
  • Kingston Museum and Heritage Centre

Libraries

All our libraries are currently closed, with the exception of Surbiton, who are running a Ready Reads service from 10am until 2pm on Tuesdays and Fridays for collection.

Read more on the Library website.

Green spaces, playgrounds and public toilets

Parks, children's playgrounds and public toilets are open. The use of outdoor gyms and outdoor sports pitches is not permitted.

Read more about public toilets and opening times or find your nearest public toilet by visiting www.toiletmap.org.uk.

More information

Kingston Market Place Fountain

Due to the current situation and subsequent lockdown, the council has decommissioned the interactive water feature (fountain) in Kingston Market place.

Tadlow Housing Office

Tadlow Hub will be closed until further notice. If you would like to discuss the Cambridge Road regeneration programme, we’re only a call or email away - please get in touch if you have any questions. Call us on freephone 0800 304 76 33, email us: [email protected] or feel free to contact your Resident Services Officer.

Council services

Bereavement services

Losing a loved one is always distressing and the pandemic has brought new challenges and difficulties for those left behind. For help with registering a death, planning a funeral or accessing bereavement support, please see our bereavement page.

Children's centres and youth centres

No open public sessions are currently being held at our children's centres or youth centres until further notice. If you require any support, please go to the Achieving for Children website.

Council repairs service

We regret that we will only be able to book urgent repair jobs for the foreseeable future. This will be for any issues that have caused total loss of heating or hot water, imminent danger to life or similarly urgent problems. If you have a non-urgent repair request, please do not report this until the Council has announced that services has returned to normal. More information on changes to council repairs.

Domestic violence support hub

The Kingston One Stop Shop and face to face meetings are closed until further notice. Support is still available by contacting the Kingston Domestic Violence Hub on 0208 547 6046 (Monday - Friday 9am-5:30pm). More information on our domestic abuse support pages.

Housing services

For the latest information on repairs, gas and electrical works, caretaking and more visit our updated housing services changes page. Contact Housing Options if you are homeless or threatened with homelessness, on 020 8547 5003.

Local Land Charge search applications and Personal Searches  

This service re-opened on 26 May, but is operating with reduced resources. You can find more information on our Local Land Charges page.

Sexual health services

Sexual health servoces have been affected by COVID-19 and many have changed their opening hours. Please check on the relevant local service webpages for details and call the service before visiting. For information on key services see our sexual health pages

Waste and recycling services

Villiers Road Household Reuse and Recycling Centre is open. Anyone needing to visit must book an appointment to aid social distancing and keep our community safe. Visit our waste and recycling page for more information.

Schools

Please check your individual school website for the latest information. For information about schools, childcare and key workers visit our education page.

Last Modified: 20/01/2021 16:35:51