I need help

This page outlines how you can get help through the council’s Kingston Stronger Together hub if you are struggling during the pandemic. You’ll also find resources on COVID-19 and domestic abuse, supporting children, and guidance in other languages and formats. 

You can find more information and support on the main COVID-19 page.

How to get help

  • If you or someone you know needs support, please fill in this support form and we will contact you. 
  • If you do not have online access you can phone 020 8547 5000.
  • If your request is not urgent please try to call us between 9am to 5pm, Monday to Friday.
  • If your call is urgent, the number will be answered out of these hours but we need to prioritise these times for urgent calls only. Thank you for supporting us to prioritise the most vulnerable.  

For any other general enquiries about council services relating to Covid-19 please email [email protected]

Find out more about the type of support available on our Kingston Stronger Together page. Information on financial support if you are required to self-isolate is available on our website.

You can also visit Connected Kingston to find local information about getting food deliveries, financial and employment support, and looking after your mental and physical wellbeing. 

Medical needs

The NHS is still open and is there for you if you need help.

  • For all medical enquiries please contact the NHS on 111.nhs.uk or on 111. In an emergency, please call 999.
  • If you have diabetes, a respiratory condition such as asthma, or a cardiovascular disease such as high blood pressure, there is a new NHS South West London website which offers help and support. Information is available in different community languages such as Arabic, Tamil and Gujarati.
  • If you have a health concern and do not have COVID-19 related symptoms, GPs are offering phone or video appointments to give you advice and reduce the need for you to travel.
  • If you need mental health support in a crisis, you can call South West London and St George’s 24/7 Mental Health Support Line on 0800 028 8000. More information about mental health support on our healthy and connected pages.

We also have pages on the Council website dedicated to looking after your mental and physical wellbeing during COVID-19 (Coronavirus):

Caring Needs

If you are being cared for, or you are providing care in a personal or professional capacity and need information, see the latest updates, guidance and support on responding to COVID-19.

COVID-19 (Coronavirus) information ia also available in other languages and formats. 

Visit our COVID-19 information in other formats page.

Last Modified: 28/04/2021 15:57:23