Council Tax energy rebate
Frequently asked questions about energy rebate
Will I be eligible for the Council Tax rebate?
Households are eligible where, on 1 April 2022, they are liable for Council Tax on a property which is in Council Tax bands A-D and which they live in as their main home. This includes those who receive Local Council Tax Support, even if their Council Tax bill for the year is less than £150.
Where the occupants of a property in bands A - D are exempt from Council Tax on 1 April 2022, they will also be eligible if the property falls in one of the following classes of exemption: Class N (students – other than HMOs for Council Tax purposes), Class S (under 18s), Class U (people with a severe mental impairment), Class W (annexes occupied by a dependent relative).
Can I still sign up to direct debit and get a payment quicker?
Yes you can, having a direct debit set up will mean that we can automatically pay the £150 energy rebate straight into your bank account. It is quick and easy to set up to pay council tax by direct debit via our website.
What if I have an overdraft and the benefit of the claim is credited to my bank account?
Households can exercise their first right of appropriation on the £150 payment, so your bank does not use it to pay off any overdrafts you may have. A sample letter that households may wish to use to exercise their right of appropriation is available on the National Debt website.
Should I have received the rebate as a discount on my Council Tax bill?
The rebate will be provided as a separate payment, rather than as part of the Council Tax bill. This allows the support to be provided to households more quickly, rather than the benefit being spread as a discount across the usual 10 or 12 Council Tax bill instalments during 2022-23. It also means that households that do not pay Council Tax - for example, if they are exempt or have nil liability - are not disadvantaged.
Where a household is eligible for the rebate and their local council does not already hold payment details as a result of a direct debit instruction, they may offer the option to receive the payment as a Council Tax account credit.
Do I have to pay the £150 back?
No. The £150 Council Tax rebate does not have to be paid back.
What if someone else usually pays my Council Tax on my behalf - will they receive the payment?
No. The rebate is only available to the council tax liable party of an eligible property (even if the Council Tax bill is usually paid by someone else). If you live in an eligible property and someone else usually pays the Council Tax bill, the council will contact you to arrange a method for paying your rebate.
I pay the energy bills, but I do not pay the Council Tax, can I apply?
You will not be eligible to apply for this scheme. However, you may be eligible for a discretionary payment if you pay energy bills directly and your circumstances meet the criteria for the discretionary scheme. Details of this scheme will be published on the energy rebate webpage.
Can I receive the rebate if I have no recourse to public funds?
Yes. The Council Tax rebate (as part of the Energy Rebate Scheme 2022) is excluded from being considered a public fund under paragraph 6.2(i) of the Immigration Rules. This means that it is available to people who have no recourse to public funds, other than those who do not have leave to enter or remain in the UK and fall within one of the cohorts listed under Schedule 3 of the Nationality, Immigration and Asylum Act 2002.
Further help and funding will be available under the main scheme if you don’t qualify as a household and are not in Council Tax bands A to D, a limited amount of funding is also available to support people on low incomes in bands E-H. We will publish more information on eligibility here once it is available.
I am liable to pay the Council Tax, but someone else pays the energy bills, can I apply?
You are eligible to claim the rebate, but you may want to consider passing on the benefit.
What if I am on a low income, can I get more than £150?
My landlord pays the Council Tax bill will I be eligible?
Where the liable Council Tax payer does not occupy the property, they will not be eligible to claim. This means that if you are a tenant of a property where the landlord is liable for the Council Tax bill as the premises is a house in multi occupation for Council Tax purposes (this includes student accommodation in exemption class N), a Council Tax rebate cannot be paid. However, you may be eligible for a discretionary payment if you pay energy bills directly and your circumstances meet the criteria for the discretionary scheme. Details of this scheme will be published on the energy rebate web page.
Can I get the band of my property reduced so I qualify for the energy rebate?
There are a limited number of reasons where you can challenge the Council Tax band. The government issued guidance on the circumstances a Council Tax band can be challenged
I have applied via the web portal but I get an error message?
If you currently pay the Council Tax by Direct Debit, you do not need to do anything. You will receive a credit into your bank account shortly.
Only eligible properties will be permitted to make an application via the portal. Eligible non direct debit payers and direct debit payers who the council have not been able to use their current direct debit details will be contacted via an email or letter and will be provided with a unique reference in order to be able to submit their bank details on the portal.
I am or I know someone that cannot complete the online form, is there another option?
All claims must be made via the portal, but you can contact us on 020 8547 5007 and we will try to assist you.
What support can I access if I am not eligible for the Council Tax rebate?
A limited amount of funding is also available to support people on low incomes in bands E-H. We will publish more information on eligibility here once it is available.
Please do not email or call us as we are currently unable to respond to or answer any questions regarding the schemes at this present time. This webpage will be updated as soon as we have our schemes in place, please check back here before contacting us.