Collections - How it works

Collections from flats

The flats service information below is applicable to estates and purpose built blocks of flats only. If you live in a house converted into flats, please visit the collections from your house page.

How it works?

Each block of flats have set collection days for recycling and rubbish. The crew will collect your bins from the agreed bin storage. Should bins need to be relocated on site, please notify us to avoid missed collections. 

Please ensure you use the correct bins for your recycling and rubbish. If any bins are contaminated with the wrong items, the crew may refuse collection of your bin until the issue is addressed upon your next collection. 

If we miss any of your bins, please let us know by reporting a missed collection within two working days of your collection. 

Recycling Service

We provide recycling facilities that are tailored for purpose-built blocks of flats in the borough. Each block of flats can have three types of recycling bins:

  • Communal paper and card recycling bins
  • Communal dry mixed recycling bins
  • Communal food waste recycling bins

Managing agents / residents' association are responsible for providing any new or replacement communal recycling bins for residents who live in purpose built flats. 

Please let us know if you need replacement communal bins and we will pass on your details to Veolia to provide you with a quote for the amount of bins required and the costs involved. 

You can also subscribe to the garden waste service if you maintain your communal grounds yourselves, or you have your own individual gardens. The garden waste service will have to be registered against a particular flat and any garden waste bins or sacks will need to be presented together with other bins at the bin storage for collection.

Non-Recyclable Rubbish Service

We collect rubbish from most flats properties in the borough, though a small number have private collections. Please only place items that are not recyclable in your rubbish bins and store rubbish in a black or plastic bag. 

Managing agents / residents' association are responsible for providing any new or replacement communal waste bins for residents who live in purpose built flats. 

Please let us know if you need replacement communal bins and we will pass on your details to Veolia to provide you with a quote for the amount of bins required and the costs involved.

Last Modified: 03/10/2022 17:48:38

Environment and waste

Contact us about environment and waste issues.

Address: Guildhall 2
High Street
Kingston upon Thames
KT1 1EU

Telephone: 020 8547 5002