Responding to COVID-19

Support resources

Make sure you are receiving ‘Your Social Care Update’ that we produce weekly with NHS South West London. It provides the latest essential information for social care providers and workers. Please email [email protected] to be added to the mailing list.




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For people with learning disabilities


There is a range of support available for all levels of concerns, big or small:

  • Finding it difficult to cope? - Social care staff who may be struggling to cope and need help can send a text message with ‘FRONTLINE’ to 85258 to start a conversation. This service is offered by Shout and is free on all major mobile networks
  • The Every Mind Matters platform has been continuously updated to support people during the COVID-19 outbreak, and has a COVID-19 hub that includes tips and support on how to deal with change, cope with money worries and job uncertainty and how to look after your mental wellbeing while staying at home. It also includes practical tips and videos from experts on dealing with stress and anxiety, boosting your mood, sleeping better and what you can do to help others – including advice for parents and for children and young people
  • The Samaritans - confidential staff support line is open for all social care staff who might be feeling increasingly stressed, anxious or overwhelmed. Call 0800 069 6222 (7am to 11pm, 7 days a week)
  • Hospice UK’s bereavement and trauma line is open for all social care staff. This offers a safe space to talk to a professional if you have experienced bereavement, trauma or anxiety. Call 0300 131 7000 (7am to 11pm, 7 days a week)
  • 24 hour debt advice line 0800 808 5700 - Thrive LDN are working with Debt Free London to provide advice or support 24 hours a day. Calls are free. Or visit their website.
  • Bereavement - Support after sudden bereavement during the COVID-19 pandemic from various organisations, such as Sudden for people bereaved suddenly by suicide, COVID-19, or other causes, providing emotional support, and address urgent practical needs. Call 0800 2600 400, 10am-4pm Monday-Friday or email [email protected]

Last Modified: 26/02/2021 10:31:14