Contact Parking
About Us
The Council's parking service, is part of Environmental Services and provides/manages parking services throughout the borough. The section is organised into four areas:
- Car parks management and maintenance
- Parking schemes management
- Parking enforcement services
- Parking and Traffic appeals
Car Parks Management
This team manages and operates over 3,000 public parking spaces in four multi-storey and ten surface car parks within the borough. The team is responsible for the health, safety and security of you and your vehicles. Car Park staff are trained to ensure that this is their priority.
Our policy is to have a high standard of maintenance in all our car parks so they are clean, well lit, well presented and all equipment is in working order.
The multi-storey car parks in Kingston have CCTV monitoring, and this is currently being expanded to include 'help points'.
The Bittoms, Cattle Market and The Rose (formerly Drapers) car parks have all been awarded the ‘Safer Parking Award’ issued jointly by the Association of Chief Police Officers and the British Parking Association.
Contact us
Car Parks Section
Parking Services
Guildhall 2
High Street
Kingston upon Thames
KT1 1EU
Telephone: 020 8547 6164/4687 (Parking Shop 020 8547 1333 for on street resident parking permits)
Email: car.parks@rbk.kingston.gov.uk
Parking Schemes Management
This team provides support to the introduction of new on-street parking controls and is also responsible for ensuring the maintenance of them, ensuring that any signing remains legal and the equipment is maintained.
We also review the operation of the schemes following your feedback to ensure they meet your requirements and respond to changes in the local street environment.
The team deals with Traffic Management Orders and maintains records of all the Borough's traffic regulatory orders
Contact us
Parking Schemes
Parking Services
Guildhall 2
High Street
Kingston upon Thames
KT1 1EU
Telephone: 020 8547 5911/5907
Email: parking.schemes@rbk.kingston.gov.uk
Parking Enforcement Services
This team is responsible for overseeing the Council's Parking Enforcement service. National Car Parks Ltd (NCP) provides our enforcement and customer services under contract. The Parking Enforcement team directs NCP's patrolling resources to cover the Borough's parking controls and restrictions so meeting local requirements and responding to any local issues.
Our policy is to provide a responsive service to secure compliance with local parking controls.
Our service also includes the control and sale of Residents` Parking Permits, Business Permits and Residents` Visitor Permits. Parking dispensations are also issued and parking bay suspensions are arranged where they are needed to accommodate special events or works at nearby premises. These services are provided through The Parking Shop at Guildhall 2. For all general enquiries regarding parking controls and issue of permits please visit The Parking Shop.
Contact us
In Person
The Parking Shop
Guildhall 2
High Street
Kingston upon Thames
KT1 1EU
Opening hours 8.45am to 5.30pm Monday to Saturday excluding Bank and Public holidays
By post
The Parking Shop
P. O. Box 1034
Kingston upon Thames
KT1 1EU
Telephone
020 8547 1333.
If you feel that the Parking Shop has not dealt with your enquiry, or you wish to make a suggestion about an enforcement issue then please contact:
Parking Enforcement
Parking Services
Guildhall 2
High Street
Kingston upon Thames
KT1 1EU
Telephone: 020 8547 5944/4683.
Email: parking.enforcement@rbk.kingston.gov.uk
Representations
If you receive a Penalty Charge Notice (PCN) that you feel was incorrectly issued, then we team can advise you of the legislation under which the PCN was issued, why it was issued and explain the appeals process to you.
We can also advise you what may happen if you choose to ignore the PCN, or any of the subsequent documents you may receive.
Appeals cannot be settled over the phone and any challenge against a PCN must be made in writing, as it constitutes your evidence against the PCN.
Contact us
Online: Parking Appeals form.
Email:- parking.appeals@rbk.kingston.gov.uk
Telephone:- 020 8547 5995
