Customer Standards for Comments, Compliments and Complaints

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• Customer Standards for Comments, Compliments and Complaints

We welcome compliments, comments and complaints about our services.

We have a publicised compliments, comments and complaints procedure and this is available on the Council website.

For some services, such as adult social care and parking penalty notice appeals, there are different arrangements.

In all cases we will treat your compliment, comment or complaint seriously and investigate the issues you raise as quickly and objectively as possible.

We record all compliments, comments and complaints and use the information collected to improve our services.