BROWSE
Customer Standards
We are changing the way that we provide services in order to satisfy rising expectations and to deliver effective and valued services with the resources available.
Customer service standards have been developed following customer consultation and a council-wide consultation exercise.
The key conclusions of this consultation are:
- Standards should be separated from performance targets
- Performance targets should be challenging, measurable and achievable
- Standards should focus on providing a quality service first time, rather than promising a fast but unachievable service
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