Customer Services Week

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The Royal Borough of Kingston upon Thames celebrated their first ever National Customer Services Week.

The Customer Contact Centre has recently undergone a major transformation programme and National Customer Services week was an ideal occasion to showcase the new operations.

Throughout the week, a number of activities took place which included:

• Launch of the “Customer Services Champion Award”.
• Senior staff members and Service Partners experiencing a “Day in a life of the Contact Centre Advisor”.
• Contact Centre Exchange with Croydon and Richmond Councils - allowing the sharing of new ideas & best practises.
• Contact Centre staff worked with our partners Kingston Adult Education to put together short video publicising new services that have been integrated into the operation. “Customer Contact Centre in Action” premiered on the 08th October 2010.

This special week helped to raise the profile and importance of excellent Customer Services. It has also proved to be a great way to boost within the Customer Contact Centre and across the council. It is also a great opportunity for staff working in the Customer Contact Centre to raise their profile both internally and externally.

Thank you for your nominations. The Customer Services Champion Award Panel, which includes representatives from both within and outside of the Council. In reaching their decision the panel took careful consideration of the job role and the level of 'added value' given by the team or individual.

The winner of the Customer Champion Award is:

Ghazala Zaidi