Contact Us in Person

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Our Information and Advice Centre is open to visitors between 8.30am and 5.00pm Monday to Friday. Our trained staff will be able to help you with your enquiry.

Our Information and  Advice Centre is located on the ground floor of  Guildhall 2, Guildhall Complex, High Street, Kingston.

Information and Advice Centre
Guildhall 2
High Street
Kingston upon Thames
KT1 1EU

The Guildhall Complex is a short walk from any bus stop in Kingston Town Centre.  

Routes 218, 371, 471, 514, 515, 515A, 801, K1 & K4 stop outside in Kingston High Street.
Routes 65, 71, 281, 406, 418, 465, 671, 691, K2 & K3 stop nearby in Brook Street.
Routes 111, 216, 281, 285, 416, 451, 461, 481, 513 and X26 stop near the Bentall Centre, a short walk away through the Market Place

The Guildhall complex is 10 minutes walk from Kingston Railway Station (6 trains per hour from London Waterloo).  Follow the signs to the Market Place and you can then see the Guildhall.

Surbiton Railway Station has 10 trains per hour from London Waterloo and many links from Surrey, Hampshire, Dorset and the West of England.  It is 20-25 minutes walk to the Guildhall but there are 40 buses per hour on routes 71, 281, 406, 418, 465, 514, 515, 515A, 671, 691, K1, K2, K3 & K4, taking 5-10 minutes.  These buses leave from the bus stop outside Waitrose Surbiton.

Many cycle routes lead to Kingston Town Centre where there are many cycle stands including some at the entrance to Guildhall 2. A lockable cycle compound is available for staff working in the Guildhall Complex but, in the interests of security is not available for visitors. Please see the link below for more information about cycle routes in Kingston:

If you have no alternative other than to drive to Kingston you will need to use the car parks nearby as visitors cannot park in the Guildhall Complex. There are pay and display car parks at The Rose (previously Drapers) and in Kingston Hall Road. Other car parking is available in St James Road and Eden Walk.

Key to Map

1 All Saints Church
2 Post office
3 Police station
4 Kingston College
5 Kingston University
6 County Court
7.Rose Theatre
8.Charter Quay
G Guildhall
G1 Guildhall 1
G2 Guildhall 2
P Car park

If you are disabled, there are parking spaces set aside in the Guildhall complex for Blue-badge users.

If you have an urgent call for the council outside of office hours you can ring our Emergency out of hours number 020 8547 5800.