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Complaints and Comments
Complaints and Comments
Our commitment
We provide a wide range of services to people who live in or visit the borough. We want the borough to be a place where people enjoy life, business is prosperous, people are healthy, vulnerable people are looked after and where people respect and support each other.
We need your help to make sure we are providing the right services in the right way, so we welcome comments and suggestions.
There may be times when things go wrong and you might want us to sort out a problem. We take any complaint seriously and will do our best to resolve any issue as quickly and sensitively as possible.
Sometimes things go wrong. When this happens, you may want to complain and be sure that we take your complaint seriously.
How to make a complaint, a comment, or sort out a problem
If you want to make a comment or a complaint you can complete an online form or contact the appropriate service below, by phone, e-mail or letter or make an appointment to visit in person.
Phone or Email
| Department | Telephone Number | Email Address |
|---|---|---|
| Learning and Children’s Services | 020 8547 5234 | learningandchildren@rbk.kingston.gov.uk |
| Adults' and Children’s Social Care | 020 8547 4716 | karen.fenwick@rbk.kingston.gov.uk |
| Leisure and Libraries | 020 8547 5234 | learningandchildren@rbk.kingston.gov.uk |
| Environmental Services | 020 8547 5929 | environment@rbk.kingston.gov.uk |
| Housing | 020 8547 4655 | housing@rbk.kingston.gov.uk |
| Council House Repairs | 0800 0778 416 or 020 8547 4656 | HousingContactCentre@rbk.kingston.gov.uk |
| Trading Standards and Environmental Health | 020 8547 4716 | trading.standards@rbk.kingston.gov.uk |
| Council Tax | 020 8547 5196 | council.tax@rbk.kingston.gov.uk |
| Benefits | 020 8547 5198 | benefits@rbk.kingston.gov.uk |
Letter
Write to the department concerned at the address below.
Guildhall
High Street
Kingston upon Thames
KT1 1EU
In person
You can arrange to see the person responsible for providing the service. Make an appointment by phoning, e-mailing or writing to the department concerned using the contact details above.
Report a fault
For example, a street light that doesn’t work or a broken pavement slab.
Phone: 020 8547 5929
Email: environment@rbk.kingston.gov.uk
Website:
Report It
Also see: