Access Keys

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Access Keys (keyboard shortcuts) for this site are as follows:

• 0 = Access Keys Page (this page)
• s = Skip to Main Content
• 1 = Home Page
• 3 = Site Map
• 4 = Search
• 7 = Complaints
• 8 = Privacy Statement
• 9 = Contact Us

How to use Access Keys

This depends on your operating system and the type and version of your browser:

PC running Windows using Internet Explorer version 5 and above:

1. press and hold down the ALT key
2. press the Access Key of your choice
3. release both keys
4. press ENTER

PC running Windows using Internet Explorer version 5 and above with Hal Screen Reader*:

1. press and hold down the ALT key
2. press the Access Key of your choice
3. release both keys
4. press and hold down the ALT key again
5. press ENTER

(Note that this is the default in Hal. If you have changed your configuration, the process may be different.)

PC running Windows using Internet Explorer version 4.x:

1. press and hold down the ALT key
2. press the Access Key of your choice

PC running Windows using Netscape version 6 and above, Mozilla or Firefox:

1. press and hold the ALT key
2. press the Access Key of your choice

PC or Macintosh computer running Windows using Opera 7+:

1. press and hold down the Shift key
2. press the Escape key
3. release both keys
4. press the Access Key of your choice

Macintosh computer using Internet Explorer v5+, Safari, Omniweb or Firefox

1. press and hold down the Control key
2. press the Access Key of your choice
3. Please note that Access Keys are not supported by earlier versions of the above web browsers.

These Access Keys conform to the UK Government Access Keys Standard as defined by the Cabinet Office. We do not use any Access Keys in addition to the ones detailed above as we have found that they are incompatible with a number of browsers and assistive technologies and until this issue is resolved we are unwilling to risk using them.

For more information about the UK Government Accesskeys Standard, please visit the Cabinet Office website at: http://www.cabinetoffice.gov.uk/e-government/resources/handbook/html/2-4.asp#2.4.4