Council Tax - How to Pay your Council Tax

Methods of payment

Direct Debit

The majority of Council Tax payers use this method of payment as it offers two dates of payment – 1^st or the 15^th of the month, for your convenience. You may either complete a Direct Debit Instruction online (see under Also See below) or download a Direct Debit Instruction Form for you to complete and return to us (see under Related Documents below). Alternatively, you may set up a Direct Debit by telephone on 020 8547 5007. The Direct Debit scheme is fully guaranteed.

Please note, if your Direct Debit is submitted between 1 March and 1 April, it will not be set up in time to collect the 1 April instalment. We will advise you of your revised payment plan in accordance with the Direct Debit guarantee.

Internet

Pay your Council Tax online, 24 hours a day, 365 days a year by debit or credit* card. The latest technology is used to make your payment fully secure.
*Charges apply to payments made by credit card.

Telephone Payments

Payment by debit or credit* card may be made using the Council's Automated Telephone Payment (ATP) facility on 0845 359 1111. Touch-tone telephones keypads are required. This service is available 24 hours a day, 365 days per year.
*Charges apply to payments made by credit card.

Bank Standing Order

You should obtain the necessary forms from your bank, instructing them to pay The Royal Borough of Kingston upon Thames. Use the following bank details: National Westminster Bank, Sort Code 60-60-02, Account Number 44720939. Always quote your Council Tax reference number shown on your bill. The completed form should be returned direct to your bank. It is the Council Tax payer's responsibility to ensure that the standing order is paid on time and for the right amount.

By Telephone Banking

Use the following account details: National Westminster Bank, Sort Code 60-60-02, Account Number 44720939. Please quote your name and Council Tax account number.

By Post

Please request payment vouchers by contacting us (please see under Also See below). Cheques should be made payable to The Royal Borough of Kingston upon Thames and crossed A/C payee only and sent with a payment voucher. Please ensure your name, address and Council Tax account number is written on the back of the cheque. Post-dated cheques will not be accepted. No receipt will be issued unless you send the payment voucher with a stamped addressed envelope. Do not send cash by post. Payments should be sent to: The Cashiers Office, Finance Directorate, Royal Borough of Kingston, Guildhall 2, Kingston upon Thames, Surrey, KT1 1EU.

At any Bank

Payment may be made at any branch of any bank. Any fee charged for this service is payable by the Council Tax payer. You will need payment vouchers for this method of payment . (To request payment vouchers please contact us - see under Also See below). If you make your payment at National Westminster Bank there is currently no charge for this service.

At the Post Office

Payment can be made at any Post Office - cash and debit cards are acceptable. Present your payment and the barcode shown on the front of your bill to the counter clerk. You will receive a receipt for the transaction which you should retain for your records. Your barcoded document will be returned to you for use next time. There is no fee charged to you for this transaction. Please allow 4 working days for the Council to receive this payment.

Payzone

Payment can be made at any Payzone bill payment outlet - cash only payments are acceptable. Present your payment and the barcode shown on the front of your bill to the counter clerk. You will receive a receipt for the transaction which you should retain for your records. Your barcoded document will be returned to you for use next time. There is no fee charged to you for this transaction. Please allow 4 working days for the Council to receive this payment. A list of up-to-date Payzone bill payments outlets can be found at the bottom of this page or on the Payzone website.

Please look for bill payment outlets with this symbol -

Please note the following if you are paying over the internet or by telephone:

The Council cannot accept liability for a payment not reaching the intended account due to a customer quoting an incorrect Council Tax account number.
The Council cannot accept liability if payment is declined or refused when submitted for online authorisation by your debit or credit card supplier.
If your card supplier declines payment, the Council is under no obligation to bring this fact to the your attention. You should retain any receipts provided and check with your bank or debit/credit card supplier that payment has been deducted from your account.