Website Feedback Survey

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The latest Website Feedback Survey ran from the end of July to the end of September 2009.  Many thanks to everyone who submitted their views and comments, your feedback is greatly appreciated and will be really helpful to us when we redesign the site.

We will ensure that we take your comments and suggestions on board and focus on the services that are the most useful to you.

Please see below for a summary of the results.

Thank you again to everyone who completed the survey.

1. How satisfied were you with your visit today?
	answered question		510
	skipped question		5
		Response Percent	Response Count
Very satisfied		31.2%	159
Satisfied		33.1%	169
Neither satisfied nor dissatisfied		11.6%	59
Dissatisfied		12.2%	62
Very dissatisfied		11.2%	57
Don't know		0.8%	4

2. Did you get what you wanted from the site?
	answered question		499
	skipped question		16
		Response Percent	Response Count
Got everything I wanted		59.1%	295
Got most of what I wanted		17.0%	85
Got some of what I wanted		12.8%	64
Got none of what I wanted		11.0%	55

4. How likely are you to recommend this website to a friend, colleague or family member?
	answered question		500
	skipped question		15
		Response Percent	Response Count
Definitely		32.8%	164
Probably		34.8%	174
Not sure		12.6%	63
Probably not		12.2%	61
Definitely not		7.6%	38

5. What was the purpose of your visit to the website today? (select all that are applicable)
	answered question		506
	skipped question		9
		Response Percent	Response Count
find recycling and landfill collection information		32.2%	163
make a payment		22.7%	115
report a problem		14.4%	73
book adult education courses		6.3%	32
find council tax information		4.7%	24
find leisure or library facilities		4.0%	20
find schools information		4.0%	20
find out what's on / book tickets to events		3.2%	16
browse planning applications		2.4%	12
find job vacancies		1.6%	8
find planning advice		1.2%	6
find benefits information		0.6%	3
book watersport courses		0.4%	2
apply for social housing		0.4%	2
order a birth / marriage / death certificate		0.4%	2
research family history		0.2%	1
Other		28.5%	144
Top 2 most common 'other' responses		8.9%	45
order recycling boxes/bags		4.5%	23
respond to a consultation

6. In what capacity are you visiting the website today? (select all that are applicable)
	answered question		504
	skipped question		11
		Response Percent	Response Count
as a resident of the borough		87.1%	439
as a parent/guardian		7.5%	38
as a retired person		5.4%	27
as a visitor to the area		2.6%	13
as a student		2.2%	11
as a council employee		1.8%	9
as a carer		1.4%	7
as a business owner		1.2%	6
as a job seeker		0.2%	1
in some other capacity		7.1%	36

10. Your age:
	answered question		488
	skipped question		27
		Response Percent	Response Count
16 to 19		0.2%	1
20 to 24		1.6%	8
25 to 34		9.8%	48
35 to 44		24.0%	117
45 to 54		27.0%	132
55 to 64		20.3%	99
65 to 74		11.9%	58
Over 75		3.3%	16
Prefer not to say		1.8%	9

11. Your gender:
	answered question		478
	skipped question		37
		Response Percent	Response Count
Male		39.7%	190
Female		57.7%	276
Prefer not to say		2.5%	12

12. How often do you personally use the internet?
	answered question		491
	skipped question		24
		Response Percent	Response Count
Several times a day		69.5%	341
Once a day		14.5%	71
Every two or three days		7.1%	35
About once a week		2.0%	10
About once a fortnight		0.6%	3
About once a month		2.6%	13
Less than once a month		3.1%	15
Don't know		0.6%	3