Performance

Face to Face Services

	Benefits	Council Tax	Environment	Learning and Children	Housing Management	Housing Resources	Resolved at Podium	Appointments and Self Service	Totals
Visitors January 2011	1856	777	492	321	708	Combined with Housing Mgmt	1002	456	5612
Visitors February 2011	1891	637	501	154	667	Combined with Housing Mgmt	1045	431	5326
Visitors March 2011	2731	864	734	236	804	Combined with Housing Mgmt	1161	423	6953
Visitors April 2011	2129	709	550	81	589	Combined with Housing Mgmt	221	289	4568
Visitors May 2011	2117	712	587	32	771	Combined with Housing Mgmt	794	384	5397
Visitors June 2011	2243	742	674	31	733	Combined with Housing Mgmt	542	395	5360

	Benefits	Council Tax	Environment	Learning and Children	Housing Management	Housing Resources
Average Waiting (minutes) January 2011	13.12	07.30	04.12	04.12	09.06	Combined with Housing Mgmt
Average Waiting (minutes) February 2011	12.12	05.06	04.12	06.12	11.06	Combined with Housing Mgmt
Average Waiting (minutes) March 2011	16.18	06.30	05.12	07.12	11.18	Combined with Housing Mgmt
Average Waiting (minutes) April 2011	17.18	05.30	04.30	05.48	08.18	Combined with Housing Mgmt
Average Waiting (minutes) May 2011	13.54	05.30	06.54	12.06	10.18	Combined with Housing Mgmt
Average Waiting (minutes) June 2011	14.54	05.54	06.12	12.24	09.18	Combined with Housing Mgmt

	Information Services	Benefits	Council Tax	Environmental Services	Environmental Health	Learning and Children	Housing Management	Housing Resources
Total Calls January 2011	13395	1771	4993	8829	791	1006	6597	Combined with Housing Mgmt
Calls Answered January 2011	93%	97%	88%	95%	95%	90%	91%	Combined with Housing Mgmt
Total Calls February 2011	11778	3302	4311	8297	743	515	6592	Combined with Housing Mgmt
Calls Answered February 2011	94%	94%	93%	97%	94%	94%	93%	Combined with Housing Mgmt
Total Calls March 2011	15402	3888	6078	11631	930	883	7468	Combined with Housing Mgmt
Calls Answered March 2011	94%	89%	97%	95%	95%	90%	94%	Combined with Housing Mgmt
Total Calls April 2011	11391	4637	4535	9143	677	369	5614	Combined with Housing Mgmt
Calls Answered April 2011	91%	75%	92%	93%	93%	90%	93%	Combined with Housing Mgmt
Total Calls May 2011	13312	4187	4748	10950	778	546	6191	Combined with Housing Mgmt
Calls Answered May 2011	94%	91%	94%	85%	92%	89%	93%	Combined with Housing Mgmt
Total Calls June 2011	13780	Data not available	Data not available	11716	1137	500	7433	Combined with Housing Mgmt
Calls Answered June 2011	90%	Data not available	Data not available	85%	95%	90%	94%	Combined with Housing Mgmt