Customer Standards for Telephone Services
We aim to provide a high quality, friendly and personal telephone service.
- Our priority is to resolve your query professionally and courteously and first time.
- We aim to resolve all queries without referral
- We will treat all callers fairly and with respect
- We answer all of our telephone calls politely, indicating to whom you are talking and which service you have contacted
- We protect your privacy and operate in accordance with the Kingston Council Privacy Charter
- We do not use voicemail on telephone numbers that are published for customers
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