Complaints and Comments

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Our commitment

We provide a wide range of services to people who live in or visit the borough. We want the borough to be a place where people enjoy life, business is prosperous, people are healthy, vulnerable people are looked after and where people respect and support each other.

We need your help to make sure we are providing the right services in the right way, so we welcome comments and suggestions.

There may be times when things go wrong and you might want us to sort out a problem. We take any complaint seriously and will do our best to resolve any issue as quickly and sensitively as possible.

Sometimes things go wrong. When this happens, you may want to complain and be sure that we take your complaint seriously.

How to make a complaint, a comment, or sort out a problem

If you want to make a comment or a complaint you can complete an online form or contact the appropriate service below, by phone, e-mail or letter or make an appointment to visit in person.

Department	Telephone Number	Email Address
Learning and Children’s Services	020 8547 5004	children@rbk.kingston.gov.uk
Adults' and Children’s Social Care	020 8547 4716	adults@rbk.kingston.gov.uk
Leisure and Libraries	020 8547 5234	children@rbk.kingston.gov.uk
Environmental Services	020 8547 5929	environment@rbk.kingston.gov.uk
Housing	020 8547 4655	housing@rbk.kingston.gov.uk
Council House Repairs	0800 0778 416 or 020 8547 4656	housing@rbk.kingston.gov.uk
Trading Standards and Environmental Health	020 8547 4716	trading.standards@rbk.kingston.gov.uk
Council Tax	020 8547 5196	council.tax@rbk.kingston.gov.uk
Benefits	020 8547 5198	benefits@rbk.kingston.gov.uk

Write to the department concerned at the address below.

You can arrange to see the person responsible for providing the service. Make an appointment by phoning, e-mailing or writing to the department concerned using the contact details above.

For example, a street light that doesn’t work or a broken pavement slab.

Phone: 020 8547 5002
Email: environment@rbk.kingston.gov.uk
Website: Report It