Council Tax - Problems Paying
It is important that we collect the Council Tax as promptly as possible. This in turn helps keep the Council Tax as low as possible for all residents of the Borough.
We recognise that it is not always appropriate to enforce full payment immediately if it would cause substantial hardship to do so.
If you are experiencing financial difficulties it is important you contact us immediately to discuss the situation with the aim of making a mutually acceptable arrangement to pay.
Please note, the Council has no power to write off the Council Tax on the grounds of financial hardship.
Recovery Process
It is the Council's duty to collect all instalments as they become due. The Council's recovery policy has been drawn up in compliance with current regulations but we try to be responsive to individual circumstances. The recovery policy for Council Tax is agreed in advance and ensures that all taxpayers are treated fairly and objectively.
For further information and advice, please refer to the documents below, or contact us.
Get help accessing files or request files in an alternative format.
- Recovery Process
- What you need to know if you receive a Reminder
- What you need to know if you receive a Final Notice
- What you need to know if you receive a Summons
- What you need to know if a Liability Order has been issued against you
- What you need to know about Recovery through Bankruptcy
- Recovery of Debt Policy
- Bailiff Code of Practice
Debt and Money Advice
The following organisations offer independent debt and money advice, including how to set up a bank account:
Now Let's Talk Money
Citizen's Advice Bureau
55 Eden Street
Kingston upon Thames
KT1 1BW
Telephone: 0870 126 4019