Parking and Traffic Appeals
How to appeal against a Penalty Charge Notice (PCN)
If you believe that a PCN should not have been issued to a vehicle or that it should be cancelled due to particular circumstances, you should immediately appeal to the Council.
Please note that if you wish to appeal, you can only do this by writing to the Council. We are unable to cancel any PCNs over the telephone. Any challenge against a PCN must be made in writing as it constitutes your evidence against the Notice. We can however, offer advice to you on whether in the circumstances you may have grounds to appeal.
If you receive a Penalty Charge Notice (PCN) that you feel was incorrectly issued, our Representations team can advise you of the legislation under which the PCN was issued, why it was issued and explain the appeals process to you. The team can also advise you what may happen if you choose to ignore the Notice, or any of the subsequent documents you may receive.
For more information, contact us by completing our online Parking Appeals form.
You can also telephone us on our PCN Enquiry Line: 020 8547 5995.
It is in your interest to pay the Penalty Charge Notice within 14 days to receive the discount amount. If you do wish to appeal, write to us as soon as possible always quoting the PCN number and your full address. DO NOT ignore any letters you may receive from us.
The team is also responsible for processing penalties issued to vehicles travelling in bus lanes. This is enforced through Closed Circuit Television (CCTV) cameras. You can find more information on bus lanes below.
Bus Lane Enforcement
The majority of motorists don’t drive in bus lanes, but a few do. Whilst it may be a small number, they do slow down and obstruct buses.
In partnership with Transport for London (TfL), we are determined to keep bus lanes clear and ensure passengers get to their destination on time. In order to do this, the bus lanes are enforced through bus mounted and road side CCTV cameras.
Unlike safety cameras, bus lane enforcement cameras don’t flash but they do record traffic in bus lanes. This means that if you enter a bus lane during enforcement hours you may receive a Penalty Charge Notice (PCN) for £130 in the post. The PCN explains how to challenge its issue and gives you an opportunity to pay at the 50% reduced rate of £65.
Should you wish to challenge the issue of the PCN you can do this by completing the relevant section of the form. If you fail to make payment or challenge the PCN within the specified time scales outlined on the PCN then an Enforcement Notice (EN) will be issued. This will give you the opportunity to make formal representations or pay the full charge of £130. At this stage the option to pay at the 50% reduced rate of £65 will not apply.
Should you wish to dispute your PCN, please complete an on online Appeals form.
Bus lanes are clearly signed and lined. The words “Bus Lane” are painted in the bus lane and a thick white line shows the edge of the lane. The tarmac in the bus lane is often coloured red. The hours of operation for the bus lanes are found on blue signs at the start and along the side of the lanes. If no times are stated then the bus lane is in force at all times.
Some vehicles other than buses are allowed to travel in bus lanes. The blue plates next to the lanes show which vehicles are allowed. In Kingston these are licensed taxis and pedal cycles, as shown in the sign above. Motorcycles are allowed to travel in some bus lanes. Where this is the case, the blue plate would be similar to the one shown but with a motorcycle symbol.
Please also note that emergency vehicles are allowed to travel in bus lanes. Should you see or hear an emergency vehicle please do not move into the bus lane to clear a path for them as you will only delay their progress.
The Council has a Code of Practice for the use of CCTV cameras and the video recordings.
Location of Bus Lane Enforcement Cameras
If you have received a Bus Lane enforcement PCN and you wish to appeal please see 'How to appeal' section above
| Location | Operational Hours |
|---|---|
|
Richmond Road - junction with East Road (Southbound) |
Monday to Sunday 7am – 7pm |
| Clarence Street - junction with Cromwell Road | At Any Time |
| Eden Street - junction with Lady Booth Road | At Any Time |
|
London Road - outside No. 150 (Westbound) |
Monday to Friday 7am to 10am and 4pm to 7pm Saturday and Sunday 11am to 2pm |
|
London Road - junction with Albert Road (Westbound) |
Monday to Sunday 7am to 7pm |
|
Cambridge Road - junction with Victoria Road (Eastbound) |
Monday to Friday 4pm to 7pm |
|
Cambridge Road - junction with Victoria Road (Westbound) |
Monday to Friday 7am to 10am Saturday 7am to 2pm |
|
Penrhyn Road - outside County Hall (Northbound) |
Monday to Sunday 7am to 7pm |
|
Ewell Road - junction with South Terrace (Northbound) |
Monday to Saturday 7am to 10am |
|
Ewell Road - junction with Oakhill Crescent (Northbound) |
Monday to Saturday 7am to 10am |
|
Ewell Road - junction with Hollyfield Road (North/Southbound) |
Monday to Saturday 7am to 7pm |
|
Ewell Road - junction with Red Lion Road (Southbound) |
Monday to Saturday 7am to 7pm |
|
Ewell Road - junction with Elgar Avenue (Southbound) |
Monday to Saturday 7am to 7pm |
|
Ewell Road – junction with Browns Road (Southbound) |
Monday to Saturday 4pm – 7pm |
|
Ewell Road – junction with Broomfield Road (Northbound) |
Monday – Saturday 4pm – 7pm |