Adult Safeguarding

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Have you or anyone you know been harmed or hurt?

Abuse occurs when one person by doing, or failing to do something they should, causes harm or distress.

The person responsible can be anyone in a position of trust. This includes care/support workers, family, friends and neighbours, or staff of an organisation, (both statutory or independent sector), or callers to the vulnerable person.  

Abuse is harming, mistreating, or hurting someone. It can happen in different ways such as:

• Hitting, slapping, shaking, pushing, or making someone eat, drink or take medication when they don’t want to
• Shouting, swearing, ignoring, insulting, humiliating, or embarrassing someone
• Not caring for someone properly or denying someone choice, information or privacy
• Unwanted touching, kissing, sex or sexual teasing
• Insulting or being disrespectful to a person because of their race, religion, disability, sex, age or sexual orientation (being gay or straight)
• Using someone’s money, property or personal things without their permission or under pressure

What should you do if you are being abused or are worried about someone?

Don’t ignore it! Please contact Adult Safeguarding or any of the other agencies listed in 'Helpful contacts'. We know that raising concerns about abuse is not easy and we will handle your call with care. Once you have contacted us, and with your permission, we will carry out careful and sensitive enquires.

What happens then will depend on the seriousness of the situation. If you are the person being abused, we will offer you information and advice so that you can make an informed choice about any help you need or action you might want to take.

If you are contacting us about someone else and they are unable to make an informed choice, we will make sure they are properly cared for and protected.

If you are being abused and feel unable to call us or one of the other agencies listed under 'Helpful contacts' yourself, tell someone you trust and ask them to do it for you.

It’s easy to let the situation continue, especially if you think you are doing something to cause it, or you think it’s all your fault. It’s not your fault - do something about it now!

In an Emergency call 999

Contact Adult Safeguarding

Adult Social Care services (For concerns about adults aged 18 years or over)
Adult Safeguarding Coordinator
Hollyfield House
22 Hollyfield Road
Surbiton
KT5 9AL
Telephone: 020 8547 4735
Fax: 020 8547 6142
Email: adult.safeguarding@rbk.kingston.gov.uk

Are we supporting you well?

We are keen to learn about people's experience of being involved in Safeguarding case conferences so that we can improve the service we provide.

We have developed Questionnaires to help us do this (See below).

The information that you provide in the questionnaire will be kept confidential, and will only be used to help us to improve our services.

If you have been involved in a Safeguarding case conference, please fill in the questionnaire, and then return it to us at the address below.

If you need help to fill in the questionnaire, or you would like it in larger print, or in a different language, please let us know.