Older People's Services

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Helping You Stay Independent

Our Services and Support

Our older people's teams now include health and community care staff working together. We offer many different services and types of support to older people living in the Royal Borough. We can provide:

• Practical help in your home, including a laundry service
• Help with your personal care, such as getting up, dressed and having a bath
• Day services providing activities and meals
• 'Direct Payments' - funds to arrange and manage your own services and support instead of receiving a direct service from us (See below under 'Related Documents').
• Information and advice on managing difficulties caused by a lack of ability or disability, equipment to help you with daily living tasks and personal care, adaptations to your home including grab rails, stair rails, ramps, lifts, bathrooms, showers and wheelchair access. Find out more about our Occupational Therapy Services by following the link at the bottom of the page.
• District Nursing services, including health living advice, wound care, catheter care, injections and monitoring of your medical needs
• Services to help those who support and look after you to take a short break
• Meals delivered to your home
• Freedom Passes and application forms, and Blue Badge parking permits (See below under 'Related Documents').
• Residential and Nursing Home Care, if this is more suitable than living in your own home
• Help for people in hospital to return to the community
• 'Careline' emergency telephone alarm system
  

Getting a Service

Before we can offer you our services we will need to talk to you about your care and support needs. This is called an assessment. We only provide services to people who have or are soon likely to have 'Critical' or 'Substantial' needs. Our leaflet called 'Helping adults keep safe and independent' tells you more about our services and how we decide who we help. (See below under 'Related Documents').

Contact Us

If you want to speak to someone in person for more information and advice, please contact one of our Health and Social Care Teams for older people. The Teams also provide District Nursing Services for people of all ages.

For people of 65 years or older whose family doctor is based in Kingston or Kingston Vale, and their carers.

Acre Road Clinic,
204 Acre Road, Kingston KT2 6EX
Telephone: 020 8547 6012
Fax: 020 8547 6047
Email: optk@rbk.kingston.gov.uk

Health and Social Care Team, New Malden

For people of 65 years or older whose family doctor is based in New Malden or Worcester Park, and their carers.

Roselands Clinic,
163 Kingston Road, New Malden KT3 3NN
Telephone: 020 8547 6049
Fax: 020 8949 5971
Email: optnm@rbk.kingston.gov.uk

Health and Social Care Team, Surbiton and Chessington

For people of 65 years or older whose family doctor is based in Surbiton, Tolworth or Chessington, and their carers.

Hollyfield House
22 Hollyfield Road
Surbiton KT5 9AL
Telephone: 020 8547 6849
Fax: 020 8547 6868
Email: opts@rbk.kingston.gov.uk

Community Mental Health Team for Older People

For people of 65 years and older with mental health needs and dementia-related illness, and their carers.

Tolworth Hospital, Red Lion Road, Tolworth KT6 7QU
Telephone: 020 8390 0102, Ext: 5205
Email: cmhtop@rbk.kingston.gov.uk

Social Work Team Kingston, Tolworth and Surbiton Hospital

For people who go to these hospitals, and their carers.

Kingston Hospital, Galsworthy Road, Kingston KT2 7QB
Telephone: 020 8546 7711 Extension: 3505 or 3508
Email: hospswopne@rbk.kingston.gov.uk

Sensory Impairment Team

For people who are deaf, or hard hearing, and blind and partially sighted people, and their carers.

Crescent Resource Centre,
Blagdon Road, New Malden KT3 4TA
Telephone: 020 8547 6600
Minicom: 020 8949 0573
Email: sit@rbk.kingston.gov.uk

Age Concern, Kingston upon Thames

Age Concern, is an independent, local charity providing a range of services and activities for older people living in the Borough of Kingston. Services and support include:

• Free, impartial and confidential information and advice
• Assistance with benefits, welfare rights and money issues
• Advocacy on behalf of Older People
• Day Centres and Lunch Clubs across the Borough
• Specialist help on elder abuse, including information, advice, support, advocacy, training and community education
• A follow-up service from Kingston Hospital Accident and Emergeny department
• Support for people who are isolated

Age Concern, Kingston upon Thames
14 Nelson Road,
New Malden,
KT3 5EA
Telephone: 020 8942 8256
Website:  www.ageconcernkingston.org

Information and advice

'Stay independent factsheets' - We have produced  several factsheets on key topics for older people and disabled people, for example, 'Help with heating and insulating your home', 'Accessible transport options' and 'Holidays and holiday grants'. (See below under 'Also see')

Information for the over 50's - These web pages offer some useful information including benefits information, health help and advice and help to get around. (See below under 'Also see')

NHS choices - This is a useful website offering a wide range of health information and advice including medical advice, help to find health services, tips on keeping healthy and some useful guides on several health conditions such as Asthma, Heart disease, Diabetes and Stroke. (See below under 'Related External Links')

Help the Aged - You can find some useful factsheets and leaflets on the Help the Aged website covering topics such as money management and benefits, staying warm in winter, healthy eating, and housing and home safety. (See below under 'Related External Links')