Benefits Contact Information
Contact Details
Guildhall 2
Kingston upon Thames
KT1 1EU
Telephone: 020 8547 5001
Contact Forms
Use our web forms to contact us:
Make a New Claim
If you wish to make a new claim for Housing Benefit and/or Council Tax Benefit please see our pages 'How to apply for Housing and Council Tax Benefits':
Existing Claimants
If you are already in receipt of Housing and Council Tax Benefit, please call the number on the top of your notification letter, which will be the direct line for the officer dealing with your claim. Please leave a message if the officer you are calling is not available.
Visit us in Person
Visit us in person at the Information and Advice Centre at Guildhall 2. Opening Hours for the Housing Benefit and Council Tax Benefit Service:
New Claims are by appointment only:
- Monday to Friday: 8.30am - 5.00pm
- see our pages 'Claiming Housing and Council Tax Benefits' for further information on new claims
All other benefit enquiries:
- Monday: 8.30am - 5.00pm
- Tuesday to Friday: 8.30am - 1.00pm
Home Visit Service
If you are housebound you can request a home visit. You will be contacted by phone or letter to say when the visiting officer will call. Before the visit please make sure that you have all the information needed. You will be told what is necessary by phone or in writing.
To request a home visit please write, telephone or email us at the contact details above.