Meetings, Agenda and Minutes
Issue details
Managing Complaints
To report on the Councilâs overall performance in dealing with complaints including the statutory report on Adult Social Care services.
Decision Type: Non-Key
Decision Status: Recommendations Approved
Open/Exempt: Open;
Decision By: Executive
Lead Member: Leader of the Council
Lead Director: Head of Strategic Services
Decision Due: 7 Jul 2009
Contact: Symon Clarke Email: Symon.Clarke@rbk.kingston.gov.uk Tel: 020 8547 5008.
Consultation Process
There will be an Equalities Impact Assessment on the Councilâs Complaints Procedure and particularly about monitoring satisfaction by equalities groups.
Documents
- Scrutiny Panel - 22 May 2007, Appendix A
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