Contact Us
You can contact various Council Departments Online by completing the relevant form below.
Please use the form most appropriate to your enquiry. If you are unable to find the most appropriate form, please use the General Enquiries form and make your enquiry as clear as possible to enable our Information Officers to determine which is the best department to deal with your comments.
- A to Z of Council Services
Use the A to Z of Council Services to find departmental contact information.
- Abandoned Vehicles
Use this form to advise us of any Abandoned Vehicles in the Borough.
- Blocked Drain
Use this form to report a Blocked Drain (Roadside surface Water Gullies only) in your area.
- Chief Executive
Use this form to Contact the Chief Executive to raise an issue.
- Comments, Complaints and Sorting Out Problems
Use this form to send your comments or complaints about our services
- Community Care Services
Use this form if you need help or advice, or if you are concerned about the welfare of another person.
- Council Tax, Housing Benefits and Business Rates
Use this form for any Council Tax, Housing Benefits, Tax Bands, Rebates, Business Rates enquiry.
- Education
Use this form for any Schools, Adult Education, Libraries, Student Finance, Special Educational Needs enquiry.
- Environment
Contact Environment to report a Missed Bin/Recycling, or enquire about Rubbish, Roads, Planning, Trees, Blocked Drains, Pavements, or General Environmental Issues.
- Events - Arts
Use this form to ask the Arts Office to publicise details of any arts events which you are organising on the Arts pages of the Website.
- Events - General
Use this form to tell us or your Event you want us to consider publicising on the What's On pages.
- Events - Invite the Mayor
Use this form to tell us or an Event you would like the Mayor to attend.
- Freedom of Information Request
Use this form to request information under the Freedom of Information Act.
- General Enquiries
Use this form when you can't find a specific form for your enquiry
- Graffiti
Use this form to report the location of any Graffiti within the Borough.
- Housing
Use this form for any Housing Rent, Housing Repairs etc.enquiry
- Noise and Pollution
Use this form to make a complaint online - Parking Appeals
Use this form to appeal against a Penalty Charge Notice (PCN)
- Libraries
Use this form to enquire or comment about any of the Libraries' services.
- Social Services
Use this form if you want to enquire about Residential Homes, Disabilities, Parent Support, Meals on Wheels, Foster Care etc.
- Sports Enquiries
Use this form to enquire about Sports Clubs and Sports Facilities in Kingston.
- Street Lights
Use this form for to report any broken Street Lights or enquire about Street Lighting in the borough.
- Trading Standards
Use this form for any Consumer Advice, Business Advice, Fair Trading, Safety or Misleading Prices.
- Visitor and Tourist Information
Use this form if you want information about Visiting Kingston.
- Website - Online Mapping System (ISIS)
Use this form if you have any comments about the Council's Online Mapping System (ISIS).
- Website - General
Use this form if you have any comments or questions about the Council's main website.
General Enquiries
If you cannot find a specific form above for your enquiry please complete the General Enquiries form.
If this form is not suitable for your request or you need any information, please email us on contact.us@rbk.kingston.gov.uk
Please make your enquiry as clear as possible to help our Information Officers determine which is the best department to deal with your comments.
Alternative Methods of Contact
By Phone
Helpline (Open Monday to Friday, 8.45am - 5.00pm): 020 8547 5757
Emergency Out of Hours Line: 020 8547 5800
Also see:
In Writing
Our Postal Address is:
The Royal Borough of Kingston upon Thames
High Street
Kingston upon Thames
KT1 1EU
By Text Message
Text Your Council: 07797 806 521
Please note that due to the limitations of Text Messaging, we feel it is only really appropriate for short enquiries. If you have a detailed or complex enquiry, we recommend you contact us by phone or in writing (see above). If you send us a text message and it requires a full and detailed response, we may need to call you or send you details of how to contact the relevant department. If you are unable to make or receive phone calls, please indicate this in your text message.
In Person
Main Offices
Our main offices are in the Guildhall Complex, High Street, Kingston. You can visit a specific department during office hours, 9.00am to 5.00pm, Monday to Friday, and someone will be available to help you.
Chessington Helpdesk
You may find it easier to contact the Chessington Helpdesk for enquiries and information about Council Services
Complaints and Comments
Should you wish to comment on a good service, or suggest how we could improve things, getting in touch is easy. See the Complaints and Comments page for more details.
Interpreters and Translations
If you are unable to read any document because of a disability or language, we can assist you. Please call the Council Helpline on 020 8547 5757 or ask someone to call on your behalf. Alternatively, please email us at contact.us@rbk.kingston.gov.uk
If All Else Fails
If you are unable to find an online contact form, an email address or phone number for your enquiry, please email contact.us@rbk.kingston.gov.uk or telephone the Council Helpline on 020 8547 5757