Terms and Conditions

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• Your payment will take a minimum of 3 working days to reach the account to which you are making a payment. (This includes time to verify your credit/debit card details with your credit/debit card supplier and for payment to be notified to the Council.)
• We can not accept liability for a payment not reaching the intended account due to a customer quoting an incorrect account number.
• We can not accept liability if payment is refused or declined by the credit/debit card supplier (due to the customer quoting incorrect card details or other reasons).
• If the credit/debit card supplier declines payment, the Council is under no obligation to bring this fact to the customer's attention. Customers should check with their bank/credit/debit card supplier that payment has been deducted from their account.

Kingston Council does not store your credit/debit card details. This information is processed by our chosen Payment Merchants. We encourage you to review the privacy policies of these third party sites, since we do not control these websites. Information collected by Kingston Council will be stored and processed in databases owned solely by Kingston Council.