Terms and Conditions

To buy and sell tickets on the Council website, you have to register with us first. When you register with us, the Royal Borough of Kingston upon Thames reserves the right to send users notification of system modifications or promotions.

The Royal Borough of Kingston Disclaimer and Privacy Statement also apply to the e-Ticketing webpages.

User Terms and Conditions

Purchase Policy
The Royal Borough of Kingston upon Thames sells tickets on behalf of promoters, teams, bands and venues which means the Royal Borough of Kingston upon Thames does not set the ticket prices or determine seating locations. Policies set out by our clients, such as venues, teams and theatres, don't let us give exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. Please keep your confirmation email (which is your receipt) in a safe place as this will be used as your ticket at the event. Tickets purchased on the Royal Borough of Kingston upon Thames site may be subject to a per ticket convenience charge that is non-refundable.

Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact eticketing@rbk.kingston.gov.uk for information on getting a refund from the responsible party. If the event is moved or rescheduled, the venue or promoter may set refund limitations.

Tickets are generally sold through several distribution points, including online, Call Centres, ticket centres and box offices. All distribution points access the same ticketing system and inventory, therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event, however the Royal Borough of Kingston upon Thames does not control this inventory or its availability.

For information about a purchase you've made contact eticketing@rbk.kingston.gov.uk, quoting your order number given to you at the conclusion of placing an order.

Ticket Terms and Conditions

This ticket is issued subject to the Rules and Regulations of the venue, event organiser and promoter. Full details are available on request.
Please check your e-Tickets as mistakes cannot always be rectified.
It is the responsibility of the e-Ticket holder to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the event organiser. Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of the event.
The management reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue, event organiser or promoter. The management may on occasions have to conduct security searches to ensure the safety of the patrons.
Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
We regret that tickets cannot be exchanged or refunded after purchase. The Management cannot be held responsible for any tickets which are lost or stolen. The Royal Borough of Kingston upon Thames reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.
Tickets are sold subject to the management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue Management, the Royal Borough of Kingston upon Thames, or one of their authorized sub-agents, it may be voided and the holder may be refused entry to, or ejected from the venue.
The venue may operate a No Smoking policy.
The unauthorized use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink may also be prohibited (please check with the venue).
The Promoter, venue Management and the Royal Borough of Kingston upon Thames accept no responsibility for any personal property.
Patrons should be advised that official merchandise is usually only available inside the venue.
The Ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the Management reserve the right to provide alternative seats to those specified on the ticket.
There will be no pass-outs or re-admissions of any kind.
Ticket holders consent to filming and sound recording as members of the audience.
If a performance is rescheduled, ticket holders will be offered tickets to the rescheduled performance, equivalent to the face value of the ticket.
All of these terms and conditions are governed by English Law.
The ticket holder must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event.
Breach of any of these conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the venue or event management to eject you from the venue.
Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.

Violation of the Terms

You understand and agree that in the Royal Borough of Kingston upon Thames sole discretion, and without prior notice, the Royal Borough of Kingston upon Thames may terminate your access to the Site, cancel your ticket order or exercise any other remedy available and remove any unauthorized User Content, if the Royal Borough of Kingston upon Thames believes that the User Content you provided has violated or is inconsistent with these Terms of Use violated the rights of the Royal Borough of Kingston upon Thames, another User or the law. You agree that monetary damages may not provide a sufficient remedy to the Royal Borough of Kingston upon Thames for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. The Royal Borough of Kingston upon Thames may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. The Royal Borough of Kingston upon Thames is not required to provide any refund to you if you are terminated as a User because you have violated these the Terms of Use.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will the Royal Borough of Kingston upon Thames be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if the Royal Borough of Kingston upon Thames has been advised of the possibility of such damages.

Promoter Terms and Conditions

Prohibited Content

The following is a partial list of the kind of Content which is illegal or prohibited on the Site. It includes Content that:

is patently offensive to the online community, such as Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; could be harmful to minors;
harasses or advocates harassment of another person;
involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
displays pornographic or sexually explicit material of any kind;
provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18;
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
solicits passwords or personal identifying information for commercial or unlawful purposes from other users; and
engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.

Offline Conduct

Although the Royal Borough of Kingston upon Thames cannot monitor the conduct of its Users off the Site, it is also a violation of these rules to use any information obtained from this Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any User without their prior explicit consent.

No Commercial Use

No area of this Site may be used by our users or promoters for any commercial purposes such as to conduct sales of tickets, merchandise or services of any kind. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links, or any other form of communication. Without limiting the foregoing, you may not resell or link to other sites for the purpose of selling tickets of any kind. We will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site. We reserve the right to block access to or cancel a ticket order on any user known or reasonably believed to be associated with any ticket broker or tout, or utilizing automated means to process or place ticket orders, or whose ticket order exceeds the stated limit.

Violation of the Terms

You understand and agree that in the Royal Borough of Kingston upon Thames sole discretion, and without prior notice, the Royal Borough of Kingston upon Thames may terminate your access to the Site, cancel your ticket order or exercise any other remedy available and remove any unauthorized User Content, if the Royal Borough of Kingston upon Thames believes that the User Content you provided has violated or is inconsistent with these Terms of Use violated the rights of the Royal Borough of Kingston upon Thames, another User or the law. You agree that monetary damages may not provide a sufficient remedy to the Royal Borough of Kingston upon Thames for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. The Royal Borough of Kingston upon Thames may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. The Royal Borough of Kingston upon Thames is not required to provide any refund to you if you are terminated as a User because you have violated these the Terms of Use.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will the Royal Borough of Kingston upon Thames be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if the Royal Borough of Kingston upon Thames has been advised of the possibility of such damages.