Repairs and improvements

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• About Your Tenancy
• Your Tenancy - what you need to know
• Repairs and improvements

You have the right for certain repairs to be carried out to your home. Some repairs are your responsibility whilst others are the responsibility of the Council. In some cases you have a legal ‘right to repair’ - you may be able to get compensation if certain repairs are not done on time.

For further information please refer to your tenancy agreement and the related link 'How to report a council housing repair'

You can report a repair by:

• Calling the Customer Contact Centre on 020 8547 5003.
  
• Emailing HousingContactCentre@rbk.kingston.gov.uk
  
• Reporting a repair online

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If you are a secure tenant: You can make improvements to your home but you must first ask the Council for permission.

If you are an introductory tenant: It is not a legal right but it is the Council’s policy to allow you to make improvements to your home but you must first ask the Council for permission.

For more details on making improvements go to the related link:

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