What to do if you have a gas leak, total electrics failure or a major water leak in your Council home
Gas - If you smell gas.....
- Open the doors and windows to get rid of the gas.
- Check to see if the gas has been left on unlit or if a pilot light has gone out. If so, please turn the appliance off.
- If this is not the case, there is probably a gas escape. Turn the gas supply off at the meter and phone the TRANSCO Gas Emergency Service immediately on 0800 111 999
- Don't turn any electrical switches on or off (this includes doorbells). You can however use the telephone to call the gas emergency service - TRANSCO on the above number.
- Don't smoke, use matches or naked flames.
Electric - If total failure.....
- Check whether other properties are affected. If so call your electricity supplier.
- If not check the main fuse.
- Check whether the trip switch has been activated.
- If you unable to identify the problem phone the Housing Contact Centre on Freephone 0800 0778 416 or 020 8547 4656.
Water - If major leak......
- Turn off the stop cock; this is usually situated under the sink (but could be in the bathroom, hall or under the stairs).
- Phone the Housing Contact Centre on Freephone 0800 0778 416 or 020 8547 4656.
- We will need to know where the leak is.
- Could it affect the electrical system? If so, turn off the electrical installation at the main fuse box.
Housing Contact Centre and Out of Hours Emergencies call Freephone 0800 0778 416 or 020 8547 4656