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If you can help, how many offers will I receive?

All Kingston Housing Register applicants receive a maximum of two suitable offers of housing, except where it is in the Council’s interest to make more than two offers, for example to under-occupying tenants who are willing to move to a smaller home.

  • If we believe you have refused two suitable offers your application will be placed in Band D. You may apply to have your application reassessed after one year.
  • If you are a homeless household who has refused two reasonable offers, we will have no further homelessness duty towards you and your temporary housing will be cancelled. You will then have to make your own housing arrangements.

The type of information we use to decide whether a refusal is unreasonable is as follows:

  • Is the property within reasonable travelling distance of your child’s school, in other words, usually by a direct public transport route?
  • Is the property suitable for any medical condition that you or your household may have?
  • Is there evidence, such as injunctions/police reports and so on, that you would be at risk if you moved to the property offered?

Refusing an offer of housing because you want a garden, or do not want to live in a flat or on an estate, will not normally be accepted as a good reason for refusing an offer.

We have an appeals mechanism for applicants who feel that their refusal is reasonable. You will receive details of how to appeal when you view any property you have been offered.

 
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The Royal Borough of Kingston upon Thames, Guildhall, High Street, Kingston upon Thames, KT1 1EU

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