BROWSE
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How Long a Repair Takes
How long does a Repair Take
We make an appointment for the works to be carried out to your home.
We have targets within which we aim to complete different types of repairs and we always try to achieve these. Examples of target times are set out below. In most cases we keep to these targets, but will be flexible in some cases if you have particular special needs.
24 Hours (Emergency Orders)
In many cases emergency orders will mean making your home safe immediately and returning at a later date to carry out permanent repairs. This is particularly the case outside of normal working hours, at night or over the weekend.
Examples of the kind of repairs that will be completed within 24 hours are:
- Total loss of water or electrical supply.
- Total or partial loss of gas supply.
- Serious flooding or leaks.
- Blocked WC, soil stacks and sewers.
- Making safe collapsed ceilings and floors.
- Insecure windows and doors.
- Unsafe electrical fitting.
- Blocked flue to an open fire or boiler.
- Between 1 October and 31 March total or partial loss of heating and hot water – where this cannot be done because there is a need to obtain parts to provide an alternative source of heating.
- Lift breakdowns.
- Major health and safety repairs to communal parts.
3 Days
Examples of repairs targeted to be completed in 3 days are:
- Taps which cannot be turned.
- Partial loss of water supply.
- Dripping overflows
- Sticking doors and windows.
- Repairs to kitchen cupboards.
- Loose or detached hand rails or banisters.
- Partial loss of electrical power.
- Between 1 April and 30 September loss of heating and hot water.
7 Days
Examples of repairs targeted to be carried out in 7 days are:
- Minor roof leaks.
- Leaking gutters.
- Extractor fans.
- Entryphone systems.
15 Days
Most repairs to communal areas where there is not an overriding health and safety consideration are targeted to be carried out in 15 days.