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What to do with Repairs not Properly Completed
What Should you do if a Repair is not Properly Completed?
We make every effort to ensure that we fix the repair first time. However we accept that sometimes this may not happen and this section tells you what to do should things go wrong.
If a repair is not properly completed, or you are in any other way unhappy with the service you have received, the first thing you should do is to call the Housing Contact Centre on 0800 0778 416 or 020 8547 4656 and they will try to sort out your problem immediately.
If you do not want to do this or are not satisfied with the results, then you can write to:
Customer Services Manager
5-8 Tadlow
Washington Road
Kingston upon Thames
KT1 3JL
We will aim to send you a reply in 10 days.
We also like to know when things go well. If you are pleased with the service you have received, please tell us.