BROWSE
- Repairs the Council are Responsible For
- Repairs Council Tenants are Responsible for
- Information for Leaseholders - Repairs the Council are Responsible for
- Gas Leak, Total Electrics Failure or a Major Water Leak
- If you have a gas leak in your council home
- If you have a total electrics failure in your council home
- If you have a major water leak in your council home
- How Long a Repair Takes
- The Council's Contractors
- Right to Repair Scheme for Council Tenants
- What to do with Repairs not Properly Completed
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How to Report a Council Housing Repair
How to Report a Council Housing Repair
If you need a repair to be done then the quickest way to report it is to call the Housing Contact Centre on Freephone 0800 0778 416 or 020 8547 4656.
Other ways you can report a repair:
- Report a Repair Online - Please note once your job is submitted it is raised with the Housing Contact Centre.
- By email to HousingContactCentre@rbk.kingston.gov.uk
- To your estate manager at your local housing office or, if you live in sheltered housing, to your scheme manager.
If you ask for a repair to be done we will:
- Give you an appointment for the morning or afternoon when we can carry out the repair. (Where the repair is an emergency (24 hrs) our contractors may call at any time so you must make sure someone is at home at all times).
- Let you know if for any reason we cannot keep the appointment.
- In all cases tell you how quickly the repair will be carried out for example in 24 hours, 3 days, 7 days or 15 days.
- Give you a repair reference number.
- Wherever possible get the repair completed at the first visit.
- Send you a satisfaction survey for you to complete to give us feedback on how happy you are with the repairs service.
If you ask for a repair to be done you must:
- Make sure you or someone else is in your home to let us carry out the repair.
- Let us know if you cannot keep the appointment so it can be rescheduled.
- Make sure someone is at home at all times where the repair is an emergency (24 hours) as our contractors may call at any time.
- If there is potential damage to your property or a neighbouring property, do everything you can to stop this happening, for example putting a container to catch dripping water, or turning off the stop cock.
- Give us lots of information about the problem so we can fix it first time.
- Where possible give us a phone number so we can contact you.
For out of hours emergencies call 0800 0778 416 or 020 8547 4656.