Directory for Private Sector Tenants and Landlords

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• Directory for Private Sector Tenants and Landlords

The information on this page has been produced to help residents living in the private rented sector and their landlords to obtain information about security of tenure, repairs, rents, benefits and other housing related issues.A printed version of the Information Directory is also now available. You can download a copy - see Related Documents below or, if you would like a hard copy, please contact Housing Advice on 020 8547 5468.

Contact details for the following services and others that may be able to help are listed further down the page.

Remedies to disrepair and lack of facilities/adaptations

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Private sector landlords, tenants and homeowners with concerns about repairs, improvements and adaptations can contact both the Council’s Housing Advice Service and Environmental Health Office for help to identify solutions to a problem.

Housing benefit and rent payment problems?

Private sector landlords and tenants with concerns about rent payments and housing benefit can contact the Council’s Housing Benefit and Housing Advice services for help.

Council Tax payments problems?

Private and public sector tenants and homeowners with concerns about Council Tax payments can contact the Council Tax Office directly or any of the local advice services.

Housing advice, tenancy relations problems and concerns about security?

Landlords and tenants from time-to-time do experience problems in lettings. Free help and advice is available to residents from the Housing Advice Service. The Housing Advice Service is able to help landlords and tenants by identifying a household’s security of tenure, confirming landlord and tenants obligations and helping to negotiate the resolution of any dispute such as those that might occur where rent payments are delayed.

Housing and Council Tax Benefit

For help with rent payments for households on a low income or in receipt of benefits

Housing Benefit enquiries: 020 8547 5198
E-mail: hsngben@rbk.kingston.gov.uk

Council Tax Benefit enquiries: 020 8547 5196
E-mail: ctax@rbk.kingston.gov.uk

Open: Monday to Friday 9am to 4.30pm

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Housing and Council Tax Benefit
Revenue and Benefits Section
Guildhall 2
Kingston KT1 1EU

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Housing Advice Service

Provides housing advice to landlords and tenants in the private sector about a whole range of issues in private sector lettings including:

• setting up a tenancy
• requirements of notice and possession action
• help with benefits to pay a rent
• repair and safety obligations and help to remedy disrepair

The Service can also provide money advice to help prevent homelessness for households who rent a property or own their own home.

Housing Advice Service
Guildhall 1
Kingston KT1 1EU

Phone: 020 8547 5468
E-mail: housingadvice@rbk.kingston.gov.uk
Open: Monday to Thursday 8.45am-5.00pm
           Friday 8.45am-4.45pm

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National Landlords Association (formerly Small Landlords Association)

Promoting the interests of private sector residential landlords providing advice, fact sheets, up-to-date legal and tax solutions.

National Landlords Association
78 Tachbrook Street
Westminster London SW1V 2NA

Phone: 020 7828 2445
Email: info@landlords.org.uk

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Environmental Health

Provides help and advice on private sector housing issues concerning repairs, improvements and adaptations for landlords, tenants and home owners including:

• Disabled facilities grants
• Houseproud Equity Release Scheme for improvements, repairs and adaptations
• Coldbuster grants for energy efficiency measures and home repair grants for small scale works
• Registration of houses in multiple occupation
• Investigation of complaints relating to disrepair, overcrowding, fire safety and lack of amenities or facilities
• Help and advice with home energy conservation
• Pest control, public health nuisances and matters relating to  private sewers and drains
• Noise and pollution control

Environmental Health
Guildhall
Kingston KT1 1EU

Phone: 020 8547 5536
E-mail: ehadmin@rbk.kingston.gov.uk
Open: Monday to Friday 8.45am to 5.00pm  

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Tenant Finder Service

Free letting service for landlords providing help and support with:

• Finding tenants
• Property inspections & preparation of tenancies
• Schedule of conditions & inventory
• Payment of advance rent & deposit

Tenant Finder Service
Guildhall 1
Kingston
KT1 1EU

Phone: 020 8547 5491

Open: Monday to Thursday 8.45am-5.00pm
           Friday 8.45 am-4.45pm    

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Citizens Advice Bureaux:

Phone: 0870 126 4019
For free help and advice to landlords, tenants and homeowners on a range of issues including:

• Rent and mortgage payments
• Landlord and tenants rights
• Repair issues and benefit problems:

Visit at the following offices:

Citizens Advice Bureau (Kingston)
Neville House
55 Eden Street
Kingston KT1 1BW
Opening hours:
Monday, Tuesday and Friday 11.30am to 1.30pm

Citizens Advice Bureau (Chessington)
Library Court, Elm Road
Chessington
Opening hours:
Tuesday 10.00am to 2.00pm
and Thursday 10.00am to 1.00pm

Citizens Advice Bureaux (New Malden)
New Malden Library
Kingston Road
New Malden
Opening hours:
Wednesday 10.30am to 2.00pm

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Kingston Churches Action on Homelessness

Help and advice to homeless households and those threatened with homelessness including housing and welfare benefits, legal rights of occupation, housing options and hostel access service.

Kingston Churches Action on Homelessness
36A Fife Road
Kingston KT1 1SU

Phone: 020 8255 7400
E-mail: info@kcah.org.uk

Opening hours:
Full Advice Service
Monday and Thursday 10.00am-1.00pm; 2.00pm-4.00pm

Opening hours:
Hostel Placement Service
Tuesday, Wednesday and Friday 10.00 am-1.00pm

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The Rent Service

Executive Agency of the Office of the Deputy Prime Minister determining level of rent eligible for benefit for private tenants, landlords and letting agents and sets rents for regulated tenancies.

The Rent Service
2nd Floor, Tuition House
27-38 St George's Road
Wimbledon SW19 4EU

Phone: 020 8408 5700
Open: Monday to Friday 9.00am-5.00pm

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Shelter

Advice & information to private and public sector tenants, leaseholders and homeowners about a range of issues affecting accommodation and preventing homelessness.

Shelter London
15 Mallow Street
EC1Y 8RQ

Opening hours: Monday to Friday 10.00am-4.00pm
Phone: 020 7014 1540
Freephone (24 hours): 0808 800 4444
E-mail: info@landlords.org.uk

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LEASE

Advice and information to leaseholders and landlords about leasehold issues including leasehold valuation tribunals, common-hold and right to manage, service charges right to manage, service charges, ground rent and forfeiture.

Leasehold Advisory Service
70-74 City Road
LONDON
EC1Y 2BJ

Phone: 0845 345 1993
E-mail: info@lease-advice.org

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