Community Care - How to Compliment, Comment or Complain

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• How to Compliment, Comment or Complain

Helping you stay independent

We are committed to providing high quality services. If you have something to say about us, good or bad, we want to hear from you.  

Compliments and Comments

If you want to pay a compliment to one of our staff or make a comment about how we might do something better, you can do it by post, fax, phone or email to:

Customer Services
Guildhall I
High Street
Kingston upon Thames
KTI IEU
Fax:020 8547 6153
Phone: 020 8547 6008 (Voice and Minicom)
Email: cust.serv@rbk.kingston.gov.uk

You can also send compliments and comments online by using the 'Tell us what you think' page. Please use the link below:

Complaints

If you are not satisfied with a service or a decision that we have made, you should first speak to a member of our staff or our Customer Services Manager:

Karen Fenwick
Complaints and Information Access Officer
Phone: 020 8547 4716 (Voice and Minicom)
Fax 020 8547 6153
Email: karen.fenwick@rbk.kingston.gov.uk

If you want to make a complaint, our leaflet called Your Right to be Heard, including our Equality Monitoring Form, explains how our complaints procedure works. This leaflet is also available from your local library, our community care teams, and from Customer Services. You can also download a copy below.

If you want to make a complaint you can also, post, fax, phone or email your complaint to:

Customer Services
Guildhall I
High Street
Kingston upon Thames
KTI IEU
Phone: 020 8547 6008 (Voice and Minicom)
Fax:020 8547 6153  
Email: cust.serv@rbk.kingston.gov.uk